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Xebia · 2 months ago

Client Partner / Account Manager

Miami, Florida

Full-time

Onsite

Mid, Senior Level

3+ years exp

Xebia is a pioneering Software Engineering and IT consultancy company, transforming and executing at the intersection of Domain and Technology to create digital leaders. They are seeking an experienced Director/Sr. Director - Account Management to manage and grow existing client accounts, foster strong relationships, and ensure client satisfaction by providing strategic IT consulting solutions.

AnalyticsBig DataCloud ComputingConsultingDevOpsGenerative AIInformation TechnologyRobotic Process Automation (RPA)Software

H1B Sponsor Likely

Responsibilities

Expand and grow client accounts by identifying upselling and cross-selling opportunities based on a deep understanding of client business objectives

Manage existing client accounts, serve as the primary point of contact and build strong relationships with key decision makers and grow existing accounts

Conduct regular account reviews to assess client satisfaction, identify areas for improvement, and propose appropriate enhancements to meet client needs

Develop and execute account growth strategies, including account penetration plans, to achieve revenue targets and drive business growth. All this via a systematic account plan approach

Proactively create opportunities to support our service lines and leverage alliance partners to maximize business and deliver incremental value to customers

Promote Client development and build relationships with Clients through office visits, presentations, and negotiations (“Walk the hall” mindset)

Proactively identify client risks or opportunities and help manage the project team to effectively respond

Utilize strategic client hunting practices, industry/market analysis, internal communication, external promotions, and constant in-depth client analysis to uncover revenue opportunities

Track vendor agreements and complete accurate invoicing information

Stay updated on industry trends, regulatory changes, and emerging technologies within the IT sector to proactively offer innovative solutions to clients

Prepare and deliver client presentations, proposals, and reports that effectively communicate value propositions and showcase the benefits of our IT consulting services

Maintain accurate and up-to-date records of client interactions, opportunities, and account status in the CRM system

Qualification

Account managementIT consultingClient relationship buildingCRM software proficiencyMicrosoft Office SuiteAnalytical skillsCommunication skillsProblem-solving skillsTeam collaboration

Required

Bachelor's degree in business administration, finance, computer science, or a related field. A master's degree is a plus

3 to 5 years of account management experience within an IT consulting or technology solutions company

Demonstrated track record of successfully managing and growing client accounts, meeting revenue targets, and driving client satisfaction

Strong relationship-building skills with the ability to establish trust and credibility with key stakeholders

Excellent communication and presentation skills, with the ability to effectively convey complex IT concepts and solutions to clients

Strong problem-solving and analytical skills to understand client needs and develop tailored solutions

Ability to work collaboratively in a team environment, as well as independently with minimal supervision

Proficiency in CRM software and Microsoft Office Suite

Willingness to travel to client locations as required and having a 'walk the hall' mindset

Preferred

BFS / Insurance / Retail / Pharma vertical experience is desired but not mandatory

Benefits

Medical, Dental and Vision Insurance (Subsidized)

Flexible Spending Accounts (Healthcare and Dependent Care)

Short-Term and Long-Term Disability

Life and AD&D Insurance

Assistance Program

Matched 401(k) Retirement Savings Plan

Paid Time Off

Company

Xebia

Glassdoor3.6

Xebia is specialist op het gebied van Agile, Test Automation, Continuous Delivery, Architecture en Modern Software Development

Founded in 2001

Hilversum, Noord-Holland, NLD

5001-10000 employees

https://www.xebia.com

H1B Sponsorship

Xebia has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (71)

2024 (24)

2023 (35)

2022 (23)

2021 (10)

2020 (9)