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Mainstay · 1 week ago

Operations Design & Strategy Lead

United States

Full-time

Remote

Mid, Senior Level

$129K/yr - $190K/yr

6+ years exp

Mainstay is a leading market intelligence platform focused on the single family rental industry, seeking an Operations Design & Strategy Lead to shape their operational systems and client delivery. The role involves guiding cross-functional teams, implementing strategic initiatives, and driving improvements for measurable business impact.

Information TechnologyMarket ResearchReal EstateReal Estate BrokerageRentalSoftware

Responsibilities

Facilitate and drive strategic planning w/ cross functional business line leadership

Understand how our clients' strategies & priorities impact their relationship with Mainstay and anticipate their operational implications

Use a hypothesis-driven approach to pilot new concepts and scale winners

Solve complex operational problems — turning ambiguity into clear strategies and measurable outcomes

Leverage your technical expertise with Excel & SQL to analyze growth opportunities, measure performance, and make data driven decisions

Balance strategic problem solving with hands-on execution – we're a lean team working in a fast-paced environment; when things break you'll be a key player in diagnosis, resolution, and long term solutioning

Run and improve the core operational functions that keep our products running from the overall operating model to day-to-day workflows

Translate business needs into scalable systems and tools, collaborating closely with technical teams to improve efficiency and quality

Maintain operating rhythm (planning, reviews, and tracking) that keeps the business aligned and accountable

Serve as the connective tissue on cross-functional teams (including Revenue, Product Management, Finance, etc), working to share knowledge, represent the interests of our clients/partners, and drive people towards a common goal

Synthesize feedback from other teams, customers, and partners to identify process gaps and optimization opportunities

Serve as a trusted cross-functional leader and problem-solver ; be the “go-to” leader for your surface areas

Mentor teammates, helping build a culture of structured thinking and operational excellence

Qualification

Strategic PlanningProject ExecutionExcelSQLAnalytical SkillsCross-Functional LeadershipProblem SolvingCommunicationMentoringAdaptability

Required

6–10 years of experience in biz ops, strategy & operations, or similar roles (consulting, product ops, or similar)

Demonstrated success leading cross-functional projects and influencing senior stakeholders

Clear, confident communication. You can break down complex ideas into simple language and work easily with both technical and non-technical teammates

A history of solving complex problems quickly and independently - you know how to prioritize, figure things out, and get results

Strong analytical and technical skills. Excel experience is required. Experience with SQL or light scripting is helpful but not required

Experience with technical implementations & product development

Experience operating in an ambiguous, high-growth startup environment; a process minded approach paired with flexibility - you care about precision but can adapt when things move fast

A bias for action and a 'no problem is too small' attitude