Yale New Haven Health · 2 months ago
Off Shift Clinical Executive (Part-Time, Nights)
New Haven, CT
Part-time
Onsite
Senior Level
6+ years expYale New Haven Health is committed to integrity, patient-centered care, respect, accountability, and compassion. The Off Shift Clinical Executive serves as a vital link between executive leadership and clinical staff, responsible for administrative, clinical, and operational management during off shifts to ensure quality patient care and organizational goals are met.
Health Care
Responsibilities
Rounds out the 24/7 employee experience serving as an employee liaison on the off shift employing clear, concise communication
Develops, coaches and mobilizes a global team of skilled off shift employees who effectively utilize Standard of Professional Behaviors and HRO to achieve exceptional clinical, patient experience and financial results
Acts as a leadership coach, inspiring excellent service, by rewarding and recognizing exceptional performance of the Service Excellence pledge
Manages and addresses variances in practices and behaviors observed on the off shift inconsistent with YNHH success factors, mission and values
Communicates event-resolution to department leaders via dialogue and/or email dependent on the nature of the event
Ensures superior employee, leaders and physician satisfaction by identifying and addressing ineffective systems and processes discovered with intentional rounding
Facilitates collaboration amongst departmental staff and between staff of varying departments, service lines or disciplines
In conjunction with Hospital leadership, establishes structures and processes for ensuring an employer of choice environment on the off shift, creating employee engagement and loyalty
Role models the Standards of Professional Behavior. Holds employees accountable for adherence to the Standards as well as the Employee Code of Conduct
Promotes a culture of accountability, inclusiveness and mutual respect amongst a diverse employee population
Relies on and applies clinical proficiency and positive organizational behaviors as a source of influence to guarantee consistently safe, highly reliable services to the patient
Elicits and cultivates collaboration and communication across service lines and departments to promote high quality patient outcomes
Analyzes serious events of harm as they occur, reporting findings and interventions to risk management, Directors and Senior Vice Presidents
Contributing and collaborating to system-wide programs and policies focused on zero events of harm
Actively hands off all patient safety events and concerns to the leaders of the affected environment via the Health Executive Administrative Report (HEAR) to be communicated in Morning Safety Report. Promotes staff reporting of safety concerns and/or events via the RL Solutions reporting tool
Serves as a global off-shift safety coach, promoting the principles of High Reliability Organization (HRO) and encouraging the consistent use of CHAMP behaviors in the provision of quality patient care services
Assists with interpretation of administrative as well as clinical policies where safety is a concern. Elicits input from subject matter experts and escalates concerns utilizing the chain of command as needed. Debriefs with staff to relay results or outcomes of queries through consistent and ongoing purposeful rounding
Responds to clinical emergencies (Code Blue / White / Pink / RRT) for administrative oversight and escalation and reporting of immediate concerns when encountered
Globally aligns with department leaders to support strategies that create and sustain healing environments impacting the patient experience
Actively rounds on the off shift to continuously monitor, oversee and manage the delivery of services to the patient with an intentional focus on the exceptional patient experience
Acts as a change agent interpreting for the off shift staff the organizational, service line and department requirements for achieving positive experience results on every patient every time
Assures a 24/7 patient and family centered model
Role models the service excellence vision of "FIRST"; "LAST" and AIDET
In conjunction with Hospital leadership, establishes structures and processes for ensuring a provider of choice environment on the off shift creating patient and family loyalty
Collaborates with service line leaders as an off shift surrogate for Patient Relations, providing in-the-moment service recovery when events do not go as expected. Communicates all patient experience concerns, including service recovery steps taken as well as recommendations for follow up actions to Patient Relations leadership
Respect, protect and promote patient rights. Educate providers, staff patients and visitors on health care processes when questions arise
Represents senior leadership as the on-site extension of the Administrator-on-Call (AOC) demonstrating leadership skills in all actions (i.e. problem solving; managing behaviors; motivating and developing staff and interconnecting key stakeholders in emergency management conditions)
Serves as Incident Commander during emergency management situations where the Hospital Incident Command System (HICS) is implemented. Leads, organizes and mobilizes on-site department personnel and resources as first responders to any internal or external emergency management situation
Oversees and manages the effective execution of strategies on the off shift including success factors, employee engagement strategies, best practices and patient and family-centeredness
Fosters inter and intra departmental teamwork to achieve results in the hospital's strategic mission and values
Communicates and maintains best practice standards interdepartmentally on quality, safety and regulatory practices
Builds positive relationships and communication strategies within and across service lines and departments of clinical and non-clinical leadership
Partners with clinical and support staff leaders to reduce unnecessary variation in performance management on the off shift
Drives a culture of service throughout the organization through aligned incentives, clear hand-off reporting tools, accountability structure, and effective communication programs
Promotes the organization to all customers by acting as a loyal, supportive and informed spokesperson for Yale-New Haven Hospital
Conducts Hospital-wide operational and safety huddles during the off shift hours. Serves as the off shift lead in the Capacity Coordination Center, utilizing global leadership skills to identify and address patient throughput issues. Reports overnight events, concerns and metrics and provides input to the AOC in alignment with the Hospital-wide capacity surge plan
As the off shift liaisons shares and promotes the implementation of institutional financial decisions along with other members of the management team to ensure 24/7 results
Collaborates in implementing strategic processes which achieve significant financial outcomes
Safeguards accountability for value driven operations encouraging off shift leaders to find process solutions that are cost effective and efficient
Escalates concerns to individual departmental leaders or process owners when redundancies are identified
Mentors staff to maximize resources effectively with the goal of decreasing process variation and waste
Qualification
Required
Relevant Masters degree required, i.e. MSN, MBA, MPh, MHA
Connecticut State RN Nursing license or other relevant clinical healthcare license
Minimum of four years of healthcare practice experience in an academic medical center
Two years demonstrated leadership/management experience in an acute care setting or a corresponding combination of education and experience
Demonstrated ability to manage multiple priorities
Demonstrated application of clinical care concepts, critical thinking and process improvement skills
Exceptional and acute prioritization and communication skills
Knowledgeable of highly reliable organization (HRO) performance improvement behaviors and methodologies
Demonstrated ability to implement, support and effectively monitor change required
Demonstrates proven results in translating best practice evidenced models into practice applications
Exposure to bio-hazard blood and body fluids
Prolonged standing, walking, and lifting required
Preferred
RN preferred
Company
Yale New Haven Health
Yale New Haven Health is making it easier for people to access the latest medical treatments, advanced research and innovations through our five outstanding hospitals – Yale New Haven, Bridgeport, Greenwich, Lawrence + Memorial and Westerly – and our affiliation with the prestigious Yale University and its highly-ranked Yale School of Medicine.
10001+ employees
H1B Sponsorship
Yale New Haven Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (4)
2021 (6)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Christopher O’Connor
Chief Executive Officer
Oliver Mayorga
SVP, Chief Medical Officer - Yale New Haven Health, Lawrence + Memorial Hospital/Westerly Hospital
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