Hewlett Packard Enterprise · 2 months ago
Principal Engineer - Advanced Customer Engineering (ACE)
All, Idaho, United States of America
Full-time
Hybrid
Lead/Staff
$120K/yr - $275K/yr
10+ years expHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. They are hiring senior level Advanced Customer Engineering (ACE) engineers to work with their largest customers, focusing on providing exceptional support and technical expertise for critical account programs and premium services. This role requires managing customer relationships, troubleshooting issues, and collaborating with various teams to ensure effective solutions.
Data CenterEnterprise SoftwareInformation TechnologyIT ManagementNetwork Security
Responsibilities
Working with our Critical Account Program customers acting as the senior technical resource
Working with our premium services customers for onboarding as well as provide ongoing care and feeding them based on the premium services level that they have purchased
Identifying suboptimal designs and/or misconfigurations and consulting on plans to correct
Working with engineering escalations team and customers while remote or onsite to identify and troubleshoot bugs
Build strong customer relationships and become a trusted advisor
Build strong relationships across the wider internal organization to increase your knowledge, get faster outcomes and build trust
You will be expected to be very collaborative with the team and the rest of the team will be expected to do the same. More communication usually provides better outcomes and increases engineering talent’s experience and knowledge levels
Requires some travel that should not exceed 50%. Travel varies based on time of year, software release cycles and new hardware releases
Location is not important as long as you are close to a major airport
Qualification
Required
Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Typically, 10+ years' experience
A deep understanding of one or more of the following areas of enterprise networking: Modern enterprise network design, implementation and troubleshooting, including DNS, DHCP, spanning tree, network access control technologies, including 802.1X, IGRP routing protocols and remote access technologies including IPSec and/or SSL VPN
WAN/Data Center Design including IGRP and EGRP Routing Protocols, Spine/Leaf topologies and virtualization technologies
802.11 wireless solutions, including design, implementation and troubleshooting in all current industry protocols including 802.11b, 802.11g, 802.11a, 802.11n, 802.11ac and 802.11ax
Security solutions, including IPSec, SSL/TLS, Public Key Infrastructure/Certificates, 802.1X, radius and LDAP directories, as well as how they are implemented in networking environments to meet the needs of the modern enterprise
Using, evaluating, and developing appropriate engineering design tools and software packages
Excellent analytical and problem-solving skills
Conducting reviews of customer configurations and quickly identifying issues
Strong history of troubleshooting with customers in your current or past roles
Must have demonstrated the ability to pick up additional skillsets outside of comfort zone
Excellent written and verbal communication skills; mastery in English and local language
Ability to effectively communicate and build relationships primarily with customer engineers but also across all levels of customer organizations up to the executive level
Must be willing to work as part of larger team as needed
Flexibility, adaptability and a positive attitude are a must
Preferred
Vendor and/or Industry certifications are a plus but not required
Cloud Architectures
Cross Domain Knowledge
Design Thinking
Development Fundamentals
DevOps
Distributed Computing
Microservices Fluency
Full Stack Development
Security-First Mindset
User Experience (UX)
Benefits
Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion
Company
Hewlett Packard Enterprise
Hewlett Packard Enterprise is an edge-to-cloud company that uses comprehensive solutions to accelerate business outcomes.
10001+ employees
H1B Sponsorship
Hewlett Packard Enterprise has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (532)
2024 (585)
2023 (591)
2022 (523)
2021 (551)
2020 (398)
Funding
Current Stage
Public CompanyTotal Funding
$2.85BKey Investors
Elliott Management Corp.
2025-04-15Post Ipo Equity· $1.5B
2024-09-10Post Ipo Equity· $1.35B
2015-11-02IPO
Leadership Team
Antonio Neri
President & CEO
Fidelma Russo
EVP & GM, Hybrid Cloud and Chief Technology Officer
Recent News
2026-01-11
2026-01-09
2026-01-09
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