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Finch · 1 month ago

Legal Operations Manager

New York, NY

Full-time

Onsite

Mid, Senior Level

$125K/yr - $200K/yr

5+ years exp

Finch is dedicated to making justice accessible to every American household by building innovative infrastructure in consumer law. The Legal Operations Manager will lead a team in the pre-litigation process, ensuring efficiency and quality outcomes while streamlining operations.

Information TechnologyLegal TechSoftware

Responsibilities

Lead, coach, and grow a team of legal operations professionals across a range of functions

Oversee key pre-litigation workflows—including claim initiation, medical record retrieval, police report follow-ups, and lien resolution

Drive quality and throughput across high-volume personal injury caseloads

Collaborate cross-functionally with paralegals, engineers, and leadership to improve processes

Identify operational bottlenecks and implement scalable solutions

Maintain high-touch communication with law firm partners and internal stakeholders

Cultivate a culture of excellence, accountability, and client-centered service

Qualification

Legal operations experiencePeople managementProcess improvementHigh-volume environmentsCross-functional collaborationTeam coordinationClient-centered serviceCommunication skills

Required

5+ years of experience in legal operations, healthcare, insurance, or other operational settings

Alternatively, 5+ years of experience as a PI attorney with a clear track record of involvement in operational improvements, process development, or team coordination

Strong people management experience, particularly in leading large or diverse teams

Highly process-driven and excel in fast-paced, high-volume environments

Clear and effective communication with both clients and attorneys

Passionate about building scalable systems and improving access to justice