Foxconn Industrial Internet USA · 2 months ago
RMA Coordinator
Mount Pleasant, WI
Full-time
Onsite
Entry, Mid Level
1+ years expFII USA, Inc., a Foxconn Technology Group Company, is seeking an RMA Coordinator to manage the inflow and outflow of defective returns and coordinate process flow across the RMA operations. The role involves overseeing the full RMA lifecycle, maintaining accurate tracking and documentation, and supporting continuous improvement initiatives within the Quality Department.
Cloud ComputingIndustrial AutomationInformation Technology
Responsibilities
Oversee the full RMA lifecycle, including intake, verification, routing, and shipment of returned products
Track and monitor unit movement across receiving, repair, testing, and shipping locations
Ensure timely processing of RMAs per company policies, SOPs, and customer requirements
Assign tasks and monitor progress of RMA Technicians to support operational efficiency
Provide clear work instructions, support onboarding, and ensure adherence to standards
Act as primary point of contact for RMA-related communication between customers, vendors, and internal stakeholders
Coordinate with Warehouse, Quality, Engineering, IT, and Operations to resolve product flow issues
Maintain accurate RMA records including product information, failure details, and dispositions
Prepare weekly/monthly reports on KPIs, throughput data, scrap trends, and repair cycle time
Conduct liability assessments to determine customer vs. vendor accountability
Identify workflow challenges and propose process improvements
Support Lean, Six Sigma, and continuous improvement activities in the RMA workflow
Ensure safety, quality, and compliance standards are met
Other duties as assigned
Qualification
Required
1–3 years of experience in RMA, reverse logistics, repair operations, or manufacturing coordination
Strong organizational and problem-solving skills with excellent attention to detail
Proficiency in ERP/MES/CIMS systems, SAP, and reporting tools (Excel, Power BI, etc.)
Excellent written and verbal communication skills
Preferred
Bachelor's degree in Industrial Engineering, Supply Chain, Operations Management, or related field
Knowledge of Lean Six Sigma or continuous improvement methodologies
Benefits
Comprehensive benefits package including medical, dental, and vision insurance coverage.
Basic life insurance and short-term disability coverage provided by employer.
Supplemental life insurance and long-term disability coverage options available.
401K with employer contribution.
Personal, Vacation, and Holiday paid time off for all full-time employees.
Onsite Aurora Health & Wellness Center available for all employees.
Employees are continuously encouraged to learn and grow their careers in smart manufacturing.
Company
Foxconn Industrial Internet USA
Foxconn Industrial Internet USA offers communication network equipment, cloud service equipment, precision tools, and industrial robots.
501-1000 employees
H1B Sponsorship
Foxconn Industrial Internet USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (26)
2023 (26)
2022 (47)
2021 (37)
Funding
Current Stage
Late StageLeadership Team
MYRIAN XIMENA AGUADO RIAÑO
QUALITY INSPECTOR
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