Mass General Brigham · 4 weeks ago
Communications Center Operator Representative (Evenings)
Boston, MA
Full-time
Onsite
New Grad, Entry Level
$17.36/hr - $22.34/hrMass General Brigham is a not-for-profit organization that supports patient care, research, teaching, and community service. They are seeking a Communications Center Operator Representative to manage incoming and outgoing calls in a call center, providing exemplary service and customer care to every caller.
Health CareHome Health CareMedical
Responsibilities
Manages incoming and outgoing calls in an expedient, efficient and courteous manner using the prescribed phraseology
Processes requests for paging and retrieval of pages efficiently and accurately. Changes the current paging status as requested by the holder of the pager
Issues new, replacement and loaner pagers as well as returns and deletes pagers from the Mass General Brigham paging system including updates to the telephone directory and paging databases
Understands the various “codes” and the procedures for their activation. “Codes” include: medical, fire, internal and external disasters, and other emergencies, often of a life-threatening nature
Responds to all telephone inquiries for patient information which may include handling confidential information
Responds to requests from staff regarding department on-call schedules
Handles answering service calls in an efficient and courteous manner using prescribed guidelines
Escalates unusual or difficult problems with callers, telephones, pagers or answering services to the Supervisor
May be required to perform responsibilities at multiple locations based on need and situation
Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
Other duties as assigned
Qualification
Required
High school Diploma or equivalent required
Phone-based customer service and/or call center experience required
Able to multitask required
Ability to type 35 wpm required
Knowledge of MS Windows software applications required
Preferred
Experience in a hospital or medical environment
Knowledge of medical terminology
Benefits
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums and bonuses as applicable
Recognition programs designed to celebrate your contributions and support your professional growth
Company
Mass General Brigham
Mass General Brigham specializes in providing medical treatments and health diagnostics services.
Founded in 1994
10001+ employees
H1B Sponsorship
Mass General Brigham has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (77)
2024 (61)
2023 (93)
2022 (70)
2021 (80)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
E
Erin Flanigan
SVP, Human Resources, Community, Specialty Hospital Division
O’Neil A. Britton
Chief Integration Officer, Executive Vice President
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