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Northrop Grumman · 2 months ago

Sr. Principal Voice Engineer

Linthicum Heights, MD

Full-time

Onsite

Senior Level, Lead/Staff

$108K/yr - $187K/yr

6+ years exp

Northrop Grumman is a leading technology company known for its innovative systems that impact lives globally. They are seeking a senior level Cisco Voice Engineer to design, implement, and maintain Cisco voice solutions, requiring expertise in VoIP technologies and Cisco Unified Communications Manager.

AerospaceData IntegrationManufacturingRemote SensingSecurity

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Design and implement Cisco voice solutions, including VoIP, VTC, VQ, CMS, Jabber, and other unified communications systems

Develop and maintain complex dial plans, route patterns, translation patterns, route lists, groups and calling search spaces

Configure and troubleshoot Cisco Unified Border Element (CUBE) routers for SIP trunking and inter-site voice routing

Support and troubleshoot video teleconferencing (VTC) systems, including Cisco Telepresence, Room Kits, and integration with third-party platforms

Monitor and optimize voice/video quality using tolls like Cisco VQM, RTMT, and third-party monitoring platforms

Perform routine system upgrades, patches, and backups for UC platforms

Troubleshoot and resolve complex voice-related issues in a timely manner

Manage UCCX for multiple teams

Collaborate with cross-functional teams to integrate voice solutions with existing systems

Provide technical support and training to end-users and IT staff

Stay updated with the latest industry trends and technologies related to voice communications

Plan, manage and implement complex voice designs in support of customer requirements

Develop technical solutions to complex problems which require the regular use of ingenuity and creativity

Support teams in project designs to clarify project requirements, provide design solutions, in accordance with standards

Perform troubleshooting analysis of voice infrastructure and associated systems

Document voice hardware and software technology components

Install and configure Cisco voice hardware/software and accompanying technologies

Provide third-level support and troubleshooting of voice problems. Periodically provide after-hours and weekend support

Work is performed without appreciable direction

Exercises considerable latitude in determining technical objectives of assignment

Completed work is reviewed from a relatively long-term perspective, for desired results

Interface regularly with customers and manage customer installation timelines and deliverables to help facilitate successful deployments

Manage timely resolution of all critical and/or complex problems meeting SLA requirements

Experience with Microsoft Office, Visio, Project, PowerPoint and Excel

Lift equipment weighing up to 40 pounds

Work after hours and weekends as needed

Qualification

Cisco voice solutionsVoIP technologiesCisco Unified Communications ManagerDOD 8570 IAT level IILAN/WAN networksCisco hardwareNetwork infrastructure familiarityVQ Conferencing experienceMicrosoft Office proficiencyProblem-solving skillsLeadership skills

Required

Must have a Master's Degree with 6 years of relevant experience; OR a Bachelor's Degree with 8 years of relevant experience; OR an Associate's Degree with 10 years of relevant experience; OR a High School diploma (or equivalent) with 12 years of relevant experience

Must have a DOD 8570 IAT level II baseline certification (example: Security+ CE)

Must have an active DOD Secret level security clearance (at a minimum) in order to be considered

Must have experience with designing and maintaining LAN/WAN based networks, managing routing protocols on large LAN environments, and experience with Cisco hardware (routers, switches, and firewalls)

Excellent problem-solving skills and ability to work under pressure