Goodwill of the Finger Lakes · 2 months ago
Customer Service Team Leader
402 Jefferson- 376 Jefferson Road, Henrietta, NY, US
Full-time
Onsite
Entry, Mid Level
$19.50/hr - $19.50/hr
1+ years expGoodwill of the Finger Lakes is a nonprofit organization that focuses on providing employment and training opportunities. The Customer Service Team Leader is responsible for supporting the Store Manager by ensuring safety and operational standards are maintained while supervising team members and assisting with customer service.
Non Profit
Responsibilities
Serves as Leader on Duty as dictated by schedule:
Ensures safe work practices are followed at all times
Ensures the facility is neat, clean, and organized to prevent injury or accident
Ensures employees, volunteers, community service personnel, and others use safe work methods at all times
Assists with supervising the daily cash drawer balances and deposits of store receipts:
Assists with monitoring the operation of the cash registers to ensure the proper accountability of all transactions
Balances cash and deposits store receipts as required
Assists with the transmission of all required reports
Assists with the supervision of all employees
Reviews customer concerns and resolves appropriately
Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor)
Performs the duties of various team member roles as staffing needs arise
Asks every customer for a Round-up donation, maintains a minimum of 25% round up average
Maintains proper security of all company assets
Assists the Store Leader with store employee meetings as necessary for employees in assigned operation
Assists in ensuring that store equipment is maintained in proper working order
Promptly notifies Maintenance Supervisor of defects, or IT Manager of problems relating to the computer systems and e-mail
Contributes to the effectiveness of the store by performing all other tasks as assigned, which include coverage of the donation door, cashiering, and production of donated merchandise
Qualification
Required
Minimum of one year retail experience with at least six months supervisory experience
Must be proficient in Microsoft Word, Excel, and Outlook
Ability to read and understand documents such as time cards and policy manuals
Ability to write routine reports
Ability to speak effectively and communicate clearly to other employees and customers
Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and sales volume
Able to apply basic financial and budgeting concepts
Must have open and flexible availability, and be willing to work evenings and weekends
The employee must be able to travel for work-related programs and meetings
The employee is required to move stock, climb or balance on step-ladders; stoop, kneel, crouch or crawl while setting up displays
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds
Preferred
Associates degree preferred
Company
Goodwill of the Finger Lakes
Goodwill of the Finger Lakes is a not-for-profit organization committed to making a positive impact.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Rochester Women’s Giving Circle
2024-06-07Grant
Leadership Team
Janice M. H.
Chief People and Culture Officer
Recent News
Rochester Business Journal
2025-11-07
Rochester Business Journal
2025-07-22
Rochester Business Journal
2025-06-26
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