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Glatfelter Insurance Group · 2 months ago

Claims Representative Trainee

York, PA, US

Full-time

Onsite

New Grad

Glatfelter Insurance Group is a leading managing general agency in the U.S., committed to providing comprehensive insurance solutions. They are seeking a Claims Representative Trainee to handle and pay insurance claims while completing required training and obtaining necessary licenses.

Financial ServicesInsurance

Comp. & Benefits

Responsibilities

Proactive handling of assigned claims in compliance with applicable state regulatory requirements, departmental standards, confidentiality, and designated financial authority

Upholding the highest standards of customer satisfaction and service to insureds, brokers, regional directors and other interested parties while fulfilling obligations to protect our insured’s interests and the company’s assets

Communicating investigation and handling status and final determinations to insureds and claimants in compliance with regulatory requirements and departmental standards. This includes verbal communications, routine written correspondence, and issuance of formal denial, disclaimer, and reservation of rights letters

Representing GIG through continuous countrywide contact with insureds, claimants, brokers, insurance carriers, and vendors

Maintaining claim file integrity to document activity, preserve evidence in an organized fashion, capture accurate claims data, demonstrate proper reserving practices, and provide an appropriate basis for all claims handling decisions

All specialized tasks and duties necessary for the prompt and efficient handling of assigned claims within the handler’s designated specialty/line(s) of business

Qualification

Claims handlingAdjuster licensesEffective communicationTime managementComputer proficiencyTeamworkAttention to detail

Required

Secondary School diploma or equivalent

Effective verbal and written communication skills

Efficient time management skills, organization, and ability to prioritize daily tasks

Must be proficient with the use of computer applications (standard Microsoft products), keyboard/typing, and telecommunication tools and technology

Quality focus and attention to detail

Ability to perform calculations, prepare reports, and maintain files

Effective interpersonal skills and ability to work as part of a team

Develop a working knowledge and understanding of GCM (Glatfelter Claims Management) processes and procedures as well as GIG (Glatfelter Insurance Group) culture, products and services within an appropriate period

Develop functional proficiency in the use of GIG/GCM computer systems and applications

Complete required training assigned to enhance knowledge, expand technical understanding and develop skills

Obtain all required adjuster licenses during the assigned training period

Demonstrate ability to take ownership of assigned tasks and complete tasks timely/accurately