Brother USA · 1 day ago
Field Technician, Application (Garment Technology)
Memphis, TN
Full-time
Hybrid
Mid Level
$60K/yr - $70K/yr
3+ years expBrother USA is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. The Field Technician, Application (Garment Technology) provides technical knowledge, training, and support for the Garment Technology Product Line, including on-site installations and customer education.
Customer ServiceElectronicsPrinting
Responsibilities
Perform installation and repairs onsite at the customer location
Work with internal travel agency and service coordinator to determine the most cost effective method to service the customer
Maintain good records and receipts for expense reporting purposes and ensures expense reports are submitted according to company policy
Interact and communicate with Brother Industry Limited (BIL) personnel to identify and report technical issues and provide solutions to technical issues when the factory requires
Provide technical support to Industrial Product Division (IPD) personnel, including customer trip reports that identify all work performed for service calls, installation, seminars, and trade shows
Develop training programs customized to each individual customer base per the sales package and customer type (screen-printer, mass-production, retail)
Educate the customers on the mechanical, software, and maintenance aspects of the Garment Technology products
Conduct technical seminars at Brother facilities and in the field for hands-on training with customers (such as printing on garments)
Assesses a customer's level when at their location performing product installation and cater training to meet their needs and knowledge level
Train the distributor (resellers of the product such as the garment printer) on the installation, use, maintenance, and repair of GT products as well as on any reporting aspects that Brother may require
Provide telephone support to customers, dealers, distributors and sales staff on troubleshooting of Brother piezo-inkjet solutions and applications
Produce and edit creative videos for maintenance and for diagnosing the piezo-inkjet solutions and applications
Create pdf's that help resolve common customer issues and that can help in general troubleshooting matters
Maintain ongoing knowledge by reviewing all factory released information and updates
Inform the customer of all technical updates during any service visit or phone support situation
Qualification
Required
Minimum 3 years Experience in the maintenance, diagnosis and repair of printing equipment
Minimum 3 years Supporting customers by answering technical support based questions
MS Office (Word, Excel and PowerPoint) Basic Required
Strong verbal and written communication skills
Experience in developing and conducting customized training programs
Strong organizational skills
Preferred
Spanish Preferred
Adobe Photoshop, Illustrator, Corel Draw Intermediate Preferred
Benefits
Health, vision, and dental insurance—all effective from day one of employment.
401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately.
Educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs.
Company
Brother USA
Brother is a premier provider of home, home office, and business products, industrial solutions that revolutionize the way live and work.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Amerman
Director, IT Business Partner (Enterprise Operations)
Fil Wojcik
Manager, HR Business Partner
Recent News
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