Panasonic North America · 2 weeks ago
UX Specialist- experience in Service Now employee center highly preferred!
United States
Full-time
Remote
Mid Level
$85K/yr - $90K/yr
3+ years expPanasonic North America is committed to improving people's lives and making the world a better place. They are seeking a highly skilled Intranet Designer & UX Specialist to lead the design and deployment of their intranet experience using ServiceNow Employee Center Pro, blending technical expertise with UX design to create an engaging digital workplace.
AutomotiveConstructionElectronicsManufacturingPublic SafetyRetailSalesSupply Chain Management
Responsibilities
Design/configure Service Now employee center pro as central intranet hub
Develop wireframes, mockups, and prototypes to communicate design ideas and user flows
Customize ServiceNow widgets, pages, and themes using Service Portal and UI Builder
Work closely with ServiceNow developers and administrators to implement and test configurations
Establish and maintain user experience and interface design standards for the employee portal, ensuring consistency, accessibility (WCAG), and alignment with brand guidelines
Develop and document UX patterns, component libraries, and style guides to support scalable and cohesive portal design
Review and approve portal features, wireframes, and prototypes for usability, accessibility, and visual quality prior to deployment
Continuously update standards based on user research, analytics, and evolving best practices in digital workplace design
Lead cross-functional design workshops and co-creation sessions with business stakeholders, platform owners, and end users to capture needs and validate design concepts
Mentor and coach team members and content owners on user-centric design principles, prototyping, and usability testing
Foster a collaborative design culture by facilitating regular design reviews, feedback sessions, and knowledge sharing forums
Enable teams to leverage design tools (e.g., Figma, Miro) and agile methodologies for efficient collaboration and iterative improvement of the portal experience
Work closely with Microsoft & Service Now administrators and developers to enhance the knowledge portal experience, including taxonomy, searchability, and integration with intake forms
Stay up to date with current trends and key tools capabilities to identify areas where configuration / development can lead to an improved experience
Monitor performance and usage analytics to optimize the portal experience
Use analytics to identify gaps, inform content strategy, and drive continuous improvement
Identify automation use cases that lead to the development of ROI driven improvements
This is an individual contributor role that manages and executes the process
This reports into the IT Transformation Office with dotted line accountability to Marketing Department
Qualification
Required
Bachelors degree in graphic arts preferred
3+ years of proven experience designing and configuring portals in ServiceNow, especially Employee Center Pro is a must have
Strong understanding of UX/UI principles, information architecture, and responsive design
Proficiency with ServiceNow UI Builder, Service Portal, and Now Experience Framework
Experience with front-end technologies: HTML, CSS, JavaScript
Familiarity with Agile methodologies and tools like Jira or Azure DevOps
Ability to understand and action A/B testing in the design stages
Identify areas of usability where the experience is not optimal and correct
Excellent communications and collaboration skills
Ability to articulate complex designs into easily understood terms
Service Now Certified System Administrator or Employee Center Certification
Experience with FIGMA, Adobe XD, or similar design tools
Background in HR, ITSM, or Digital workplace transformation projects
Benefits
Health Benefits - Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
Voluntary Benefits - Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
Panasonic Retirement Savings & Investment Plan (PRSIP) - 401(k) plan with company matching contributions and immediate vesting.
Paid Time-Off Benefits - Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave.
Educational Assistance - Tuition reimbursement for job-related courses after six months of service.
Health Management and Wellbeing Programs - Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for each benefit may vary based on employment status, location, and length of service.
Employee Recognition Program - High5 employee recognition and awards platform, quarterly and annual employee recognition
Annual Bonus Program - Opportunity for an annual performance-based bonus.
Company
Panasonic North America
Panasonic North America is a manufacturing firm that makes electronic appliances and provide solutions to several industries.
10001+ employees
H1B Sponsorship
Panasonic North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (68)
2023 (51)
2022 (30)
2021 (11)
Funding
Current Stage
Late StageLeadership Team
Megan Myungwon Lee
Chairwoman and CEO
Samer Mansour
Vice President | Chief Information Security Officer
Recent News
Company data provided by crunchbase