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Panasonic North America · 3 days ago

UX Specialist- experience in Service Now employee center highly preferred!

United States

Full-time

Remote

Mid Level

$85K/yr - $90K/yr

3+ years exp

Panasonic North America is committed to improving lives through innovation and is seeking a skilled UX Specialist to enhance their intranet experience. This role involves leading the design, configuration, and deployment of the ServiceNow Employee Center Pro, ensuring a seamless and engaging digital workplace for employees.

AutomotiveConstructionElectronicsManufacturingPublic SafetyRetailSalesSupply Chain Management

No H1B

Responsibilities

Design/configure Service Now employee center pro as central intranet hub

Develop wireframes, mockups, and prototypes to communicate design ideas and user flows

Customize ServiceNow widgets, pages, and themes using Service Portal and UI Builder

Work closely with ServiceNow developers and administrators to implement and test configurations

Define and enforce standards for article structure, metadata, and tagging

Review submissions for accuracy, clarity, and compliance with publication guidelines

Ensure documents are updated as necessary in compliance with data schedules, classification, and retention

Partner with content owners, SMEs, and process leads (e.g., HR, IT, Legal) to ensure timely updates and relevance of knowledge content

Facilitate workshops and training on knowledge contribution best practices

Develop processes that ensure documents are updated per required schedule

Work closely with Microsoft & Service Now administrators and developers to enhance the knowledge portal experience, including taxonomy, searchability, and integration with intake forms

Stay up to date with current trends and key tools capabilities to identify areas where configuration / development can lead to an improved experience

Monitor performance and usage analytics to optimize the portal experience

Use analytics to identify gaps, inform content strategy, and drive continuous improvement

Identify automation use cases that lead to the development of ROI driven improvements

This is an individual contributor role that manages and executes the process

This reports into the IT Transformation Office with dotted line accountability to Marketing Department

Qualification

ServiceNow Employee Center ProUX/UI principlesServiceNow UI BuilderHTMLCSSJavaScriptAgile methodologiesFigmaAdobe XDHR backgroundITSM backgroundCommunicationProblem solving

Required

Bachelors degree in graphic arts preferred

3+ years of proven experience designing and configuring portals in ServiceNow, especially Employee Center Pro is a must have

Strong understanding of UX/UI principles, information architecture, and responsive design

Proficiency with ServiceNow UI Builder, Service Portal, and Now Experience Framework

Experience with front-end technologies: HTML, CSS, JavaScript

Familiarity with Agile methodologies and tools like Jira or Azure DevOps

Ability to understand and action A/B testing in the design stages

Identify areas of usability where the experience is not optimal and correct

Excellent communications and collaboration skills

Ability to articulate complex designs into easily understood terms

Service Now Certified System Administrator or Employee Center Certification

Experience with FIGMA, Adobe XD, or similar design tools

Background in HR, ITSM, or Digital workplace transformation projects

Benefits

Health Benefits - Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.

Voluntary Benefits - Life, accident, critical illness, disability, legal, identity theft, and pet insurance.

Panasonic Retirement Savings & Investment Plan (PRSIP) - 401(k) plan with company matching contributions and immediate vesting.

Paid Time-Off Benefits - Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave.

Educational Assistance - Tuition reimbursement for job-related courses after six months of service.

Health Management and Wellbeing Programs -Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for each benefit may vary based on employment status, location, and length of service.

Employee Recognition Program - High5 employee recognition and awards platform, quarterly and annual employee recognition

Annual Bonus Program - Opportunity for an annual performance-based bonus.