USAJOBS · 2 months ago
MISSION SUPPORT SPECIALIST
New York, New York, USA
Full-time
Hybrid
Mid, Senior Level
$72K/yr - $113K/yr
1+ years expUSAJOBS is seeking a Mission Support Specialist to join the Department of Homeland Security within U.S. Customs and Border Protection. The role involves overseeing the implementation of programs and policies related to various administrative processes to strengthen the Department's ability to protect the homeland.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Interpreting laws, regulations, and policies to researches complex questions and works with appropriate program offices to resolve issues
Monitoring sensitive information systems to ensure compliance with performance management requirements
Conducting research and utilizing knowledge of procurement sources and techniques to effectively and efficiently execute a supply program that supports port operations and operates within allocated supply budget
Planning, scheduling, and conducting projects and studies to evaluate and recommend ways to improve the effectiveness and efficiency of work operations
Assisting in the location and collection of information and referencing materials on issues and activities of current interest to the Director, Field Operations
Qualification
Required
You must be a U.S. Citizen to apply for this position
Males born after 12/31/1959 must be registered with Selective Service
Primary U.S. residency for at least three of the last five years
All pre-employment processes will be conducted in English
You may be required to pass a background investigation
Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process
Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 11/12/2025
Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible
Experience: You qualify for the GS-09 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Assisting with the process of handling complaints and assisting with office response to complaints/grievances/arbitrations, Assisting with sensitive management referrals that are remanded for resolution relating to labor management, Preparing and tracking a variety of reports and studies from a variety of automated systems and identifying discrepancies, Handling incoming and outgoing office correspondence
Experience: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Providing counseling to employees on pay, benefits, and leave, Managing the in/out box for the manager, including correspondence relating to Bargaining Unit grievances, management referrals, and oral replies, Assisting in the research of procurement resources and techniques to effectively and efficiently execute a supply program that supports operations, Recommending ways to improve the effectiveness and efficiency of work operations
Education Substitution: GS-9: Successful completion of a Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree in any field, or a L.L.B. or J.D. for the experience required at the GS-9 grade level. Such education must have been obtained in an accredited college or university
GS-11: Successful completion of a Ph.D. or an equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree in any field, or L.L.M for the experience required at the GS-11 grade level. Such education must have been obtained in an accredited college or university
Combining Education and Experience: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the grade level and may be computed by first determining your total qualifying experience as a percentage of the experience required for the grade level; then determining your education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify for that grade level
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience
You must meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process
Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity
Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years
Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment
Benefits
Health, dental, vision, life, and long-term care insurance
Retirement plan
Thrift Savings Plan [similar to a 401(k)]
Flexible Spending Account
Employee Assistance Program
Personal leave days
Paid federal holidays
Flexible work schedules
Tuition reimbursement
Transportation subsidies
Uniform allowance
Health and wellness programs
Fitness centers
DHS is committed to employee development and offers a variety of employee training and developmental opportunities.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
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