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Texas Health Resources · 5 days ago

Customer Service Lab Rep - Specimen Processor

Euless, TX

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Texas Health Resources is a leading healthcare provider dedicated to patient-safe care and a supportive workplace culture. They are seeking a Customer Service Lab Representative - Specimen Processor to provide customer service assistance, manage problem orders, and ensure proper documentation in a laboratory setting.

Health CareMedical

Responsibilities

Answers the main lab line and provides customer service assistance to the caller. Document all calls on appropriate log

Research problem orders from the night before and provides necessary corrective action. Documents all actions taken on problem log

Pull samples for add-on testing and ensure proper paperwork is received from

Qualification

Customer service experienceLaboratory terminologyLab regulatory guidelinesSpreadsheet softwareCommunication skillsInterpersonal skills

Required

High School Diploma or equivalent is required

Six (6) months of customer service experience or six (6) months experience in a high-volume testing laboratory and data entry experience are required

Knowledge of appropriate lab and regulatory guidelines including, but not limited to: CLIA, CAP, CLSI (NCCLS), Texas Department of Health, EPA regulations regarding regulated waste disposal

Knowledge of spreadsheet software such as but not limited to: Excel

Excellent communication and interpersonal skills