Pinnacle Propane, LLC · 2 months ago
IT Infrastructure Analyst
Irving, TX, US
Full-time
Onsite
Senior Level
5+ years expPinnacle Propane, LLC, a leading provider in the propane industry, is seeking a dynamic IT Infrastructure Analyst to join their team. The role involves the administration and support of Microsoft 365 and Azure Cloud environments, ensuring the stability and performance of various IT services while collaborating with global teams to uphold compliance and security standards.
EnergyOil and Gas
Responsibilities
Manage and maintain Pinnacle’s Microsoft 365 services (Exchange Online, Teams, SharePoint/OneDrive) and Azure resources (Virtual Machines, Azure Virtual Desktop, storage accounts)
Oversee Active Directory and Entra ID operations within delegated rights, ensuring identity integrity and RBAC compliance
Monitor system health and performance using Azure Monitor, Log Analytics, and M365 admin tools
Execute and automate routine tasks (e.g., license allocation, VM provisioning) via PowerShell and approved scripts
Respond to incidents promptly, perform root cause analysis, and implement corrective actions
Process approved changes following ITIL standards and CAB governance, escalating global-level changes to SHV Energy central teams
Enforce least-privilege access, manage Privileged Identity Management (PIM), and support Joiner-Mover-Leaver (JML) processes
Collaborate with managed SOC partners for alert triage and incident escalation, ensuring adherence to global security policies
Act as the local point of contact for infrastructure issues, working closely with global engineering/governance teams in the Netherlands
Partner with U.S. stakeholders to align infrastructure services with business needs
Maintain accurate documentation of configurations, runbooks, and change records for audit readiness
Provide regular status updates and performance reports to management
Identify opportunities for automation, cost optimization, and operational efficiency
Stay current with Microsoft and Azure updates, recommending enhancements aligned with global standards
Qualification
Required
5–7+ years in enterprise infrastructure operations with hands-on Azure and Microsoft 365
Experience with Microsoft 365 Administration: Exchange Online, SharePoint/OneDrive, Teams, and license allocation
Experience with Azure Cloud Services: Virtual Machines (IaaS), Azure Virtual Desktop (AVD), storage accounts, networking fundamentals
Experience with Active Directory & Entra ID: User/group management, RBAC, conditional access, and identity lifecycle
Knowledge of Privileged Access Management (PAM/PIM), JML processes, MFA, and SOC escalation procedures
Experience with Azure Monitor, Log Analytics, and policy-driven governance (naming/tagging standards, cost management)
Experience with Azure Backup and Site Recovery aligned with global DR standards
Understanding of firewalls, VPNs, and hybrid connectivity (ExpressRoute/VPN Gateway)
Familiarity with ITIL Framework: Incident, Change, and Problem Management processes
Proven experience working with CAB and ITIL-aligned workflows
Familiarity with SOC handoffs, alert triage, and compliance audits
Experience coordinating with global teams (Netherlands HQ) and local stakeholders
Experience supporting migrations, upgrades, and automation initiatives
Ability to make timely decisions, take calculated risks, and own outcomes
Ability to provide clear direction, delegate effectively, and energize teams
Ability to communicate with impact and build alignment across stakeholders
Ability to stay agile and resilient under pressure
Ability to encourage new ideas and continuous improvement
Ability to translate complex technical concepts into clear business language
Ability to build cross-functional networks and partnerships
Ability to continuously update knowledge and embrace emerging technologies
Benefits
Great Benefits: Including medical, vision, dental insurances, amongst others.
Life Insurance: Financial protection for you and your family.
Community Volunteering Day: A paid day off to give back to the community and make a difference.
Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
Retirement Savings Plan: Employer contributions to help you save for the future.
Company
Pinnacle Propane, LLC
Pinnacle Propane is a leading supplier and distributor of LPG (Liquified Petroleum Gas) in the U.S.
201-500 employees
H1B Sponsorship
Pinnacle Propane, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageLeadership Team
GIGI G.
Human Resources Business Partner
Kadra Alexander
Director, Legal & Chief Compliance Officer
Company data provided by crunchbase