Allied Telesis · 2 months ago
Sr. Professional Service Engineer
Cary, NC, US
Full-time
Onsite
Senior Level
7+ years expAllied Telesis is a company focused on network solutions, and they are seeking a Sr. Professional Service Engineer responsible for managing complex technical aspects of network deployment and operations. The role involves collaborating with project teams to improve service delivery and mentoring TAC engineers while providing technical support and managing project implementations.
InternetInternet of ThingsNetwork Hardware
Responsibilities
Project Implementation and Planning
Complete project task items per defined Statement of Work
Document work items for SOW submission to clients
Work with the Sales, TAC, and Allied Telesis Development organizations on supporting customer network, Product and Monitoring requirements
Provide on-site project leadership and direction
Develop, optimize, and document project technical configurations and templates
Develop, optimize, and document project deployment plans and processes
Perform product testing of new product prior to US Launch
Participate in Controlled Introduction of new product and software rollout
Participate in 24 x 7 x 365 support coverage schedule
Up to 25% travel required
Share knowledge and contribute to projects across all PS ongoing projects
Assist L2/L3 with issue isolation and troubleshooting
Conduct customer training seminars
Communicate with internal organizations and customers on project status and requirements
Qualification
Required
Bachelor's degree in a technical or related field
Ability to manage technical resources to meet business and revenue objectives
Demonstrable educational continuum of technology and industry certification
Excellent interpersonal and organizational skills, diplomacy, and positive attitude
Very strong understanding and recognition of network level protocols such as TCP and UDP
Extensive experience with Network Monitoring Tools and their use
Experience with multiple vendor network equipment, configuration, and fault isolation
Ability to communicate technical and non-technical information verbally and in writing to customers, peers, subordinates, and management
7 or more years experience in a technical role with 5 or more years with customer facing experience
Multi-disciplinary technical knowledge
Strong communication skills
Has intermediate to expert knowledge level in all of the following: Ethernet networks at Layers 1- 4 of the OSI Model, Internet, Voice and Video Services, Network Management, Server and OS, Network Security, Switching and Routing Protocols, Network Design and Architecture
Preferred
CCNP preferred
Company
Allied Telesis
Allied Telesis provides autonomous networking, IP video surveillance, and industrial IoT services.
1001-5000 employees
H1B Sponsorship
Allied Telesis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (6)
2022 (3)
2021 (1)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$0.36MKey Investors
Callaghan Innovation
2024-07-01Grant· $0.13M
2023-08-30Grant· $0.06M
2022-09-28Grant· $0.05M
Leadership Team
Chris Elliott
VP Partnerships & Alliances
Recent News
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