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American College of Cardiology · 2 months ago

Associate, Business Operations and Account Management

Washington, DC

Full-time

Hybrid

Entry Level

$60K/yr - $65K/yr

3+ years exp

The American College of Cardiology is dedicated to transforming cardiovascular care and improving heart health. They are seeking an Accounts Management Case Manager to provide customer service for account inquiries, support division operations, and manage various accounting tasks.

EducationHealth CareMedical

Culture & Values

Responsibilities

Be the first point of contact for account management inquiries via the Salesforce queues for both Accreditation and NCDR – answering if training has been provided else routing to colleagues for client resolution

Provide excellent customer support via calls and emails with prospective and existing participants

Conduct routine follow-ups on open account management cases according to team policy

Manage processing of check batches received to account management lockboxes and wire reports

Support maintenance of data and ensure current policies for tracking account status of all clients are documented and digitally stored according to division guidance

Support business-critical tasks and projects, such as annual renewal process and/or financial monthly and year-end close, as directed by project or team lead

Assist with the full life cycle of an account via Salesforce (CRM), including but not limited to the execution of participation agreements and invoicing

Support division’s accounts payable and receivable, as needed. This may include reviewing agreements/contracts and interacting with colleagues to ensure compliance with established and documented procedures with the aim of ensuring timely, correct transactions and satisfied stakeholders

Support division collections. This may include interfacing with vendors, participants, fellow division associates & team leaders, and/or members of the ACC Finance Team

Qualification

SalesforceCustomer serviceMicrosoft OfficeContracting experienceBillingCollectionsInterpersonal skillsWritten communicationProblem-solvingTeamworkFlexibility

Required

Demonstrated client service experience with keen ability to resolve questions and complaints with clarity, resourcefulness, composure and respect

Curious, embracing a growth mindset and exhibiting a collaborative problem-solving approach to work

Work effectively both in a team environment and independently

Highly organized, able to manage change and be flexible, follows through on tasks in a timely manner

Comfortable consulting and collaborating with representatives from a wide variety of functional areas to resolve issues and improve service

Ability to work effectively with entry-level through executive-level stakeholders

High school diploma plus minimum 3 years of relevant experience or Bachelor's Degree in business administration or similar field

Strong interpersonal skills, excellent verbal skills, written communications that are grammatically correct, concise and clear, ability to consistently type a minimum of 45 WPM

Flexibility and ability to work in a dynamic environment

Demonstrated proficiency in Microsoft office including Outlook, Word, Excel and PowerPoint; comfortable with other computer-based applications and video conferencing tools and desire to learn new technologies

Ability to travel to annual off-site meeting one week per year, if required

Preferred

Evidence of progressive expansion of complexity of responsibilities in prior work experience

Practical experience with and knowledge of customer relationship management (CRM) technologies. Demonstrated desire and ability to learn and understand SalesForce - such as SuperBadges or Certifications - preferred

Practical experience with contracting, billing and/or collections

Exposure to project management principles, Agile SCRUM processes and /or process improvement methodologies

Familiarity with Healthcare Insurance Portability and Accountability Act (HIPAA)

Cost accounting experience

GL, month end close and/or revenue recognition experience

Benefits

Insurance (medical, dental, vision, basic life, and short- and long-term disability, and supplemental options)

Generous paid time off (pre-loaded vacation and sick, 12 holidays and an organizational shut-down during the last week of the year, parental leave, 2 community service days, and half-day summer Fridays)

Tuition assistance

Very competitive 10% retirement contribution after a year of service