RunBuggy · 2 months ago
Customer Success Account Manager
Tempe,AZ,US
Full-time
Hybrid
Senior Level
7+ years expRunBuggy is a cutting-edge automotive logistics platform backed by Porsche Ventures and Hearst Ventures. The Customer Success Account Manager will be responsible for managing the health, growth, and operational performance of assigned customer accounts, serving as the primary point of contact and strategic advisor.
AutomotiveMarketplaceTransportation
Responsibilities
Maintains daily oversight of account activities, client communications and escalation resolution
Fosters client relationships by seeking to understand client business model, needs, and new business opportunities
Analyzes reports and data and identifies trends and opportunities to enhance operations performance and efficiencies
Coordinates with internal and client stakeholders to streamline operations and improve customer deliverables
Maintains record of account status, updates, opportunities, and sales forecasts
Evaluates market trends and recommends products to customers, based on business needs and goals
Attends and participates in general sales, team, and customer meetings
Performs customer follow-ups and ensures ongoing customer satisfaction
Engages in internal ongoing training sessions for product releases, professional development, etc
Performs administrative duties, such as preparing reports and presentations, maintaining sales records, etc
Develops new business through cold-calling, emailing, and networking
Other duties as assigned
Qualification
Required
7+ years of experience in account management and sales selling a similar product preferred
High school diploma or equivalent required
Experience using a CRM to track notes and project status
Proficiency with MS Office
Excellent communication (verbal and written)
Experience driving change management, operational improvements, and data-driven decision-making under pressure
Preferred
Bachelor's degree in business, marketing, or similar preferred
Benefits
Highly competitive medical, dental, vision, Life w/ AD&D, Short-Term Disability insurance, Long-Term Disability insurance, pet insurance, identity theft protection, and a 401(k) retirement savings plan.
Employee wellness program.
Employee rewards, discounts, and recognition programs.
Generous company-paid holidays (12 per year), vacation, and sick time.
Paid paternity/maternity leave.
Monthly connectivity/home office stipend if working from home 5 days a week.
Company
RunBuggy
RunBuggy is a cloud-native platform that connects car shippers and haulers and helps to ship vehicles through an app.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$71MKey Investors
Centana Growth Partners
2025-09-30Series B· $37M
2025-06-13Debt Financing· $3M
2023-11-13Series Unknown· $12M
Leadership Team
Kevin Malik
CEO
Casey Harmon
SVP Go To Market
Recent News
Columbia West
2025-11-15
2025-10-10
Company data provided by crunchbase