Axoniq · 2 months ago
Sr. Customer Success Manager
United States
Full-time
Remote
Senior Level
5+ years expAxoniq is on a mission to empower developers to build scalable, event-driven systems that adapt to change. They are seeking a Senior Customer Success Manager to ensure clients derive maximum value from their solutions while driving retention, growth, and long-term satisfaction.
Artificial Intelligence (AI)Communications InfrastructureInformation TechnologySoftware
Responsibilities
Serve as the primary point of contact for assigned customers, ensuring their success and satisfaction with our products and services
Build strong, long-term relationships with decision-makers and stakeholders across customer organizations
Partner with customers to understand their business objectives and align product usage to meet those goals
Proactively identify opportunities for customers to expand adoption of our solutions and drive value
Develop, document, and implement scalable processes, playbooks, and best practices to strengthen customer success operations
Establish metrics and reporting to track customer health, usage, and outcomes
Partner cross-functionally with Sales, Product, and Operations to improve onboarding, implementation, and long-term customer experience
Continuously identify opportunities for process improvement and operational efficiency within the Customer Success function
Drive customer retention by delivering exceptional experiences and outcomes
Identify expansion opportunities in partnership with Sales and ensure seamless renewals
Monitor and act on customer health scores and feedback to mitigate churn risk
Lead quarterly business reviews (QBRs) with key accounts to showcase value and drive strategic alignment
Collaborate with leadership to shape the long-term vision and strategy of the Customer Success team
Provide feedback to Product and Engineering teams based on customer insights to influence roadmap and prioritization
Qualification
Required
Bachelor's degree in Business, Communications, or a related field
5–7 years of experience in Customer Success, Account Management, or related roles, preferably in technology or startups
Proven success building and implementing scalable processes and procedures within Customer Success or similar functions
Strong understanding of SaaS business models and customer lifecycle management
Excellent communication, relationship-building, and presentation skills
Experience working with CRM and Customer Success platforms (Salesforce, HubSpot, or similar)
Demonstrated ability to analyze data, generate insights, and create action plans that drive results
Must be based in Texas (Austin preferred) and able to work collaboratively with both remote and local teams, both within the US and globally
Preferred
Experience in high-growth startups or technology companies
Familiarity with project management and implementation methodologies
Comfort working in dynamic, fast-changing environments and wearing multiple hats
Benefits
Opportunity to work with a growing, innovative company
Comprehensive training and ongoing professional development
Collaborative and supportive team environment
Clear career advancement opportunities
Recognition programs
Access to cutting-edge tools and technology
Flexible work-from-home options
Company
Axoniq
AxonIQ is the proven application development platform for building fast, resilient, AI-native backends.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$7.33MKey Investors
AVPVolta Ventures
2025-09-03Series A
2021-01-08Series A· $7.33M
2019-05-09Seed
Leadership Team
Jessica Reeves
CEO & Board Member
Allard Buijze
CTO & Founder
Recent News
2025-10-31
Seattle TechFlash
2025-09-12
Company data provided by crunchbase