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Honey Homes · 2 months ago

Growth Lead: Walk-thru Experience

Oakland HQ

Full-time

Onsite

Senior Level

$110K/yr - $175K/yr

Honey Homes is dedicated to simplifying home upkeep for its members through a dedicated handyman service. The Growth Lead: Walk-thru Experience will manage a team to enhance the initial customer interaction, driving conversions and ensuring a personalized experience for prospective members.

Home ServicesReal EstateSoftware

Responsibilities

Every new lead receives a personalized and exceptional experience from interest through their first 30 days

Outcome 1A: Quality: 80% of Walk-thrus convert to Paid via training and process innovation

Outcome 1B: Availability: Scale the team so every new lead is offered 5 Walk-thru slots within 48 hours in all markets; each representative is consistently on time and prepared

Supporting Outcomes

Every First Visit for a new member is rated five stars; zero First Visit escalations (in partnership with Operations)

New Paid Member ARPU of $3,000 or greater

Define, report on, and maintain CAC of WT-Specialist cost of $100 or less per new Paid Member

Daily performance management: metrics, coaching, shadowing, training, hiring, and terminations

Partner with Product, Sales, and Operations to build personalized experiences for every new customer

Drive outcomes through innovation, process improvement, and cross-departmental collaboration