Summit · 2 months ago
Account Manager, Managed Services
United States
Full-time
Remote
Mid Level
3+ years expSummit is a leading provider of enterprise-class Application Hosting, Managed Services, and Cloud Solutions for regulated industries. They are seeking an Account Manager to build strong relationships with clients, identify business opportunities, and ensure high retention rates by meeting client needs effectively.
Information Technology & Services
Responsibilities
Actively investigate and understand the unique needs and challenges of your 80-100 accounts, building strong, lasting relationships as their go-to advisor
Proactively identify and close opportunities for additional services and solutions by digging into your clients' operations and future plans
Lead strategic business reviews that aren't just status updates, but collaborative sessions focused on mutual success and growth
Serve as a champion for your clients, working closely with our internal teams to ensure their needs are met and their expectations are exceeded
Drive high retention rates by consistently proving your value and anticipating client needs before they even arise
Drive new / expanded business, overall Active / Inactive Customer Growth, and year-over-year (YoY), quarter-over-quarter (QoQ) Revenue Growth within assigned accounts
Leverage entire portfolio to provide clients the best overall solution to match the needs of their business
Recover inactive customers via sales methodology, sales tools, team capabilities, and marketing campaigns
Coordinate with all departments to ensure customer satisfaction and communicate all issues/client concerns
Negotiate prices on Cloud solutions sales in accordance with pricing policies and procedures
Qualification
Required
3+ years of experience in a sales or account management role within the managed services or IT services industry
A proven track record of success in managing a large number of accounts while driving both growth and retention
An insatiable curiosity about technology and how it can solve business problems
Exceptional communication and interpersonal skills—you're a great listener who asks smart, probing questions
A relentless drive to succeed and a team-oriented mindset. You're motivated by results, but also by helping others
Benefits
Flexible Time Off (yes, really)
Health, Dental, and Vision Insurance — with HSA/HRA options
401(k) with 4% employer match
Life Insurance and Long-Term Disability coverage
Free employee colocation and cloud account
A fun, casual work environment where you can be yourself
Company
Summit
Summit is a trusted provider of managed IT services for SMBs to the Fortune 500.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Martin Lagler
Chief Financial Officer
Courtney Guengerich, PHR, SHRM-CP, sHRBP, MSC
HR Business Partner
Recent News
2025-12-01
Company data provided by crunchbase