Highwood USA · 2 months ago
IT Systems Specialist
Hometown, PA
Full-time
Hybrid
Entry, Mid Level
2+ years expHighwood USA is a company focused on optimizing efficiency and security through IT systems. They are seeking an IT Systems Specialist to install, troubleshoot, and maintain IT systems while providing helpdesk support and ensuring the security of enterprise-wide systems.
FurnitureManufacturingOutdoors
Responsibilities
Helpdesk and day to day workstation and application troubleshooting utilizing remote support tools
Resolving technical issues in a Windows environment, including on-prem Active Directory, Microsoft Remote Desktop, Office 365, Cisco AnyConnect, and Delmiaworks IQMS
Remediation of security vulnerabilities as detected
Creation and maintenance of user facing “how-to” and internal documentation
Investigating and resolving trouble ticket items and making necessary repairs
Onsite and remote support tackling day-to-day maintenance and repair of computers, printers, scanners, and network components
Installing and testing network cabling
Coordinating and implementing network software patches and upgrades
Multi-Site Support for enterprise data, voice and video networks
Administering enterprise wide security policies and systems
Monitoring long-term information security and privacy strategy
Planning and upgrading network installation projects
Working with outside vendors for monitoring, new installations, upgrades, patches, and other support
Multi-Site Network Setup and Maintenance
Configure and optimize on-site and off-site Data Backup and Policies
Configure and maintain All Network Printing Functions
Maintain and Optimize Firewall Policies
Configure Network Switches
Administer Microsoft Remote Desktop
File System Management and Configuration
Microsoft Active Directory Administration
Desktop Support and Software Installation per Company Policies
Set up new users in phone, e-mail, domain, security and IQMS systems
Program Phone and Unified Communications Software
Implement New Hardware and Software for all Employees
Maintain inventory as issued and spare equipment
Excellent organizational skills and attention to detail
Excellent communication and interpersonal skills. Effectively interact and work in a team environment
Committed to lifelong learning and continuous improvement
Must possess a “Get it done well” attitude
Committed to making positive change, but remaining flexible and able to adapt to company growth and evolving responsibilities
Interested in company results
Treat people with respect
Commitment to working safely
Qualification
Required
Associate's degree Required and Minimum 2-5 years of IT Support / Helpdesk experience
Helpdesk and day to day workstation and application troubleshooting utilizing remote support tools
Resolving technical issues in a Windows environment, including on-prem Active Directory, Microsoft Remote Desktop, Office 365, Cisco AnyConnect, and Delmiaworks IQMS
Remediation of security vulnerabilities as detected
Creation and maintenance of user facing 'how-to' and internal documentation
Investigating and resolving trouble ticket items and making necessary repairs
Onsite and remote support tackling day-to-day maintenance and repair of computers, printers, scanners, and network components
Installing and testing network cabling
Coordinating and implementing network software patches and upgrades
Multi-Site Support for enterprise data, voice and video networks
Administering enterprise wide security policies and systems
Monitoring long-term information security and privacy strategy
Planning and upgrading network installation projects
Working with outside vendors for monitoring, new installations, upgrades, patches, and other support
Multi-Site Network Setup and Maintenance
Configure and optimize on-site and off-site Data Backup and Policies
Configure and maintain All Network Printing Functions
Maintain and Optimize Firewall Policies
Configure Network Switches
Administer Microsoft Remote Desktop
File System Management and Configuration
Microsoft Active Directory Administration
Desktop Support and Software Installation per Company Policies
Set up new users in phone, e-mail, domain, security and IQMS systems
Program Phone and Unified Communications Software
Implement New Hardware and Software for all Employees
Maintain inventory as issued and spare equipment
Excellent organizational skills and attention to detail
Excellent communication and interpersonal skills. Effectively interact and work in a team environment
Committed to lifelong learning and continuous improvement
Must possess a 'Get it done well' attitude
Committed to making positive change, but remaining flexible and able to adapt to company growth and evolving responsibilities
Interested in company results
Treat people with respect
Commitment to working safely
Preferred
CompTIA A+ (Preferred)
CompTIA Networking+ (Recommended)
CompTIA Security+ (Nice to have)
Company
Highwood USA
Highwood USA is a manufacturer of outdoor furniture.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-10-04Acquired
Company data provided by crunchbase