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Improvado · 1 month ago

Engagement Lead

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Improvado is an AI-powered platform designed for marketing teams in medium to large-scale enterprises. They are seeking an accomplished Engagement Lead to oversee Professional Services offerings, ensuring seamless execution of projects and driving value for clients.

AdvertisingData IntegrationDatabaseMarketingPredictive AnalyticsSoftware

Responsibilities

Prioritize customer success with a strong commitment to high-quality support and delivery

Independently create detailed project and resource plans while collaborating closely with clients and internal Professional Services practice leads

Ensure all projects align with Professional Services standards, stay within scope and budget, and adhere to timelines

Lead strategic client meetings and consultations, providing guidance and expertise

Manage client relationships end-to-end, maintaining accountability throughout the entire project lifecycle

Partner closely with Sales, Engineering, Product, and Support teams to ensure alignment with company goals and seamless execution

Qualification

Data modelingSQLProject managementClient relationship managementCuriosity about AICommunicationInterpersonal skillsCollaboration skills

Required

Fluent in English and confident in communicating with clients in a professional, customer-facing environment

Proven track record of independently managing and executing projects, with at least 3 years of experience in client-facing roles such as Project Lead, Sales Engineer, Technical Account Manager, or similar

Strong experience leading cross-functional teams, supported by excellent interpersonal and collaboration skills

Technically savvy — able to contribute directly to technical aspects of project delivery, system analysis, or technical pre-sales, not just coordinate

Exceptionally organized with the ability to manage multiple clients, priorities, and deadlines simultaneously

Experience with data modeling and the ability to structure data in a clear, scalable way for analytics needs

Proficiency in SQL to confidently query, validate, and troubleshoot data throughout project delivery

Strong project management skills enabling you to plan, coordinate, and execute projects from start to finish

A strategic approach that allows you to spot opportunities to expand the value of our work within client accounts

Excellent communication skills to lead client conversations, facilitate discussions, and drive alignment