AAA Club Alliance · 2 months ago
Insurance Service Specialist - Outbound
United States
Full-time
Remote
Entry, Mid Level
$16.10/hr - $37.58/hr
2+ years expAAA Club Alliance is a trusted brand with over 100 years of service to its members. They are seeking an Insurance Service Specialist to handle service requests, counsel policyholders, and enhance customer retention through effective communication and sales opportunities.
Consumer Services
Responsibilities
Execute and facilitate insured’s service requests accurately and timely, while anticipating the sale for account rounding and cross-selling opportunities
Counsel the policyholder concerning appropriate coverage, policy limits, payment options and state laws that will best meet their needs
Work with policyholders from the agencies existing book of business through inbound telephone calls, direct mail, and email to review policies prior to renewal
Review and update policy to enhance retention and better meet the needs of the consumer
Serve as liaison between the customer, sales agent and manager to ensure timeliness of responses and compliance with established company policies and procedures
Counsel the members and non-members regarding membership benefits in correlation with insurance products
Qualification
Required
Candidates MUST RESIDE in one of the following states: CT, PA, NJ, MD, DE, VA, WV, KY, OH, IN, KS, OK or SD
Active Property and Casualty License or Personal Lines License required
High school diploma or equivalent
2+ years of customer service and/or sales experience in an insurance environment
Membership license required or ability to obtain license within 90 days of employment
Schedule Requirements: Mon – Fri, 10:00am to 6:00pm EST, with at least 1 Saturday a month on a rotating schedule
Preferred
Call Center experience preferred
Benefits
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
401k plan with company match up to 7%
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year
And MORE! Check out our Benefits Page for more information
Company
AAA Club Alliance
For more than 100 years, we’ve been helping people get to where they’re going.
Founded in 1900Wilmington, Delaware, US
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Wiedemann
President & CEO
Cathy Ovchar
EVP and CFO
Company data provided by crunchbase