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Shield AI · 20 hours ago

Program Manager, VBAT Sustainment (R4048)

Dallas, TX

Full-time

Onsite

Senior Level, Lead/Staff

$110K/yr - $165K/yr

15+ years exp

Shield AI is a venture-backed deep-tech company focused on protecting service members and civilians with intelligent systems. The Program Manager will lead Sustainment Programs for UAV systems, ensuring exceptional program management and customer satisfaction while managing relationships and driving program execution.

Artificial Intelligence (AI)Autonomous VehiclesDronesMachine LearningNational Security

Responsibilities

Deliver proven, exceptional, and reliable performance in support of customer/end-user’s mission through flawless program management

Effectively collaborate, motivate, and lead relevant stakeholders to successfully deliver early, under budget, and with exceptional technical performance

Manage customer relationships and act as the key point of contact for the sustainment portion of the program

Drive program execution of Engineering Change Order (ECO) implementation tasks in the company’s Product Lifecycle Management Software

Ensure Service Bulletins are released and disseminated to customers, and track their incorporation into fielded hardware

Provide continuous, real-time readiness tracking of customer hardware (aircraft, payloads, ground support equipment, etc)

Serve as the programmatic point of contact for customer requested warranty and non-warranty repairs, to include RMAs to vendors

Analyze existing data, and solicit additional data to support engineering decisions regarding Mean Time Between Failure (MTBF) and Failure Reporting, Analysis, and Corrective Action System (FRACAS)

Use MTBF and FRACAS data to inform program sparing and sustainment program planning

Serve as Deployed Operations Field Service Representatives primary point of contact within the program office

Represent customer programs in managing Diminishing Manufacturing Sources and Material Shortage issues

Maintain real-time awareness of customer hardware inventory levels, both within Shield AI’s facilities as well as at customer sites. Coordinate replenishment at intervals appropriate to customer usage rates

Ensure all customers have access to the most up-to-date technical manuals and bulletins applicable to their hardware configuration

Provide customer feedback to internal teams regarding maintainability and sustainability issues

Provide guidance to customers regarding long term storage (preservation) and disposal of obsolete / excess material

Astutely balance and rebalance shifting customer priories related to cost, schedule, and technical parameters of programs

Provide hands-on management of all aspects of sustainment programs

Drive the accurate and timely tracking and reporting of budget, resource, and project management standard metrics

Complete critical path analyses including the evaluation of potential means to accelerate the pace or mitigate identified risks

Identify potential bottlenecks or delays in programs and drive efforts to ensure projects stay on schedule

Partner with leadership to guide prioritization of projects and utilization of resources

Establish and lead a consistent cadence of well-organized, well-facilitated, and effective meetings, including driving all preparation and follow up activities

Support an environment where accountability and program execution excellence are core

Must be a self-led individual desiring to make immediate impacts to the business

Report directly to Shield AI’s Senior Director of Program Management

Qualification

Program ManagementUAV Systems ExperienceProject Management ProfessionalMicrosoft Office SuiteLeadership SkillsTime ManagementInterpersonal SkillsAviation KnowledgeEngineering KnowledgeBusiness KnowledgeTeam ManagementOrganization Skills