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Red Nucleus · 2 days ago

Manager, Sales Operations (CRM)

United States

Full-time

Hybrid

Senior Level

5+ years exp

Red Nucleus is hiring a Manager, Sales Operations to drive revenue growth and operational excellence. This role involves optimizing sales processes, managing CRM systems, and providing actionable insights to enhance sales effectiveness.

E-LearningEducation

Culture & Values

Responsibilities

Optimize CRM systems to ensure data integrity, improve usability, and support pipeline visibility across the commercial team

Develop and maintain dashboards, reports, and performance metrics to enable accurate forecasting and timely business insights

Partner with sales leadership to analyze pipeline trends, conversion rates, and revenue drivers, recommending actions that improve performance

Oversee sales operations processes including lead management, opportunity tracking, and reporting cadence

Collaborate with Business Development, Client Services, and Finance teams to align sales activity with operational and financial goals

Support go-to-market strategy development by delivering actionable insights that inform resource allocation, account prioritization, and campaign planning

Lead continuous improvement efforts to standardize workflows, automate reporting, and scale best practices across the sales organization

Ensure forecasting accuracy by partnering with leadership to validate assumptions, monitor variances, and refine models

Build tools, templates, and process frameworks that improve sales productivity and enable consistent execution

Qualification

CRM literacyAnalytical skillsProject managementCommunication skillsProblem-solvingCollaboration

Required

Excellent project management and organizational skills

Strong written and verbal communication: ability to convey complex solutions in clear business language

High attention to detail with the ability to manage multiple timelines and stakeholders

CRM literacy (Salesforce preferred) and comfort with basic analytics and reporting

Proactive problem-solver with a commercial mindset, demonstrated in previous roles

Collaborative and comfortable working in a fast-paced environment

Bachelor's degree in business, Marketing, Communications or related field

5+ years of experience in commercial operations or sales enablement

Ability to travel up to 10%

Prolonged periods sitting at a desk and working on a computer

Must be able to lift up to 15 pounds at times

Preferred

Experience in consulting, healthcare or life sciences

Benefits

Competitive pay, incentives, retirement, and income security programs

Comprehensive benefits and wellness programs focused on healthy lifestyles

Generous paid time off, employee assistance programs and flexible work arrangements

Performance driven environment including professional development and transfer opportunities

People first culture fostering self expression, diversity, and a growth mindset

Celebrations! We love to celebrate service anniversaries, holidays, diversity and inclusion events, project milestones and anything else that is meaningful to our employees

Support of the community organizations you are passionate about

Ongoing programs and events designed to bring our global team together