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Document Solutions LLC · 2 months ago

LEVEL I IT SUPPORT / HELPDESK TECHNICIAN

New Jersey, United States

Full-time

Onsite

Entry, Mid Level

1+ years exp

Document Solutions LLC is looking for a motivated Level I IT Support / Helpdesk Technician to join their team. The role involves resolving Level 1 IT service tickets, troubleshooting technical issues, and providing excellent customer service in a fast-paced environment.

Information TechnologySoftware

Growth Opportunities

Responsibilities

Act as the first point of contact to the customer for all service requests

Coordinate and schedule IT support tickets to ensure maximum utilization of billable resources

Review incoming service tickets (via telephone, email, etc) and assign to the appropriate resource

Communicate with customers as necessary, keeping them informed on service ticket progress

Resolve incoming Level 1 Service Tickets and see them through to completion

Troubleshoot daily Level 1 Service issues via remote support tools

Perform on-site hardware repairs / new installations as necessary

Qualification

MSP helpdesk experienceMicrosoft Operating SystemsEthernet NetworkingIT CertificationCustomer service skillsCommunicationSelf-motivationPositive attitude

Required

A clean NJ Driver's license

At least 1 year of MSP helpdesk experience (or equivalent)

Knowledge of Microsoft Operating Systems / Office Applications / Ethernet Networking

Ability to troubleshoot IT issues quickly and efficiently

Be able to stay current with ever-changing technology and IT solutions

Ability to meet daily goals

Excellent communication and customer service skills

Enthusiastic positive attitude

Self-motivation with strong initiative to succeed

Preferred

IT Certification is a plus (CompTIA, Microsoft, etc)

Benefits

Excellent salary

Open opportunity for advancement

Company supplied uniform

Ongoing training opportunities

Outstanding benefits package (incl. medical and dental coverage)

401(k) plan with matching company contribution

Profit Sharing Plans

Paid vacation time

Company

Document Solutions LLC

Document Solutions is a comprehensive business technology partner, providing innovative solutions that simplify your operations and empower your workforce.

Founded in 1997

Kenilworth, New Jersey, USA

51-200 employees