Support Staff II- Customer Service Specialist jobs in United States
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Judson Center · 2 months ago

Support Staff II- Customer Service Specialist

positionRoyal Oak, MI
timePart-time
remoteOnsite
seniorityNew Grad, Entry Level
money$15/hr - $17/hr

Judson Center is dedicated to providing expert services to strengthen individuals and families facing various challenges. The Support Staff II - Customer Service Specialist is responsible for managing lobby flow, addressing inquiries, and resolving customer service issues to enhance program efficiency.

AssociationCommunitiesNon Profit

Responsibilities

Greets clients, visitors, and guest; determines the purpose of each person’s visit and directs or escorts him/her to the appropriate location
Operate multi-phone line system
Answers, screens, and directs phone calls to staff and takes messages when needed
Maintaining and logging utilization of petty cash
Ordering supplies
Managing and provide oversight to the lobby
Insurance verifications and authorizations
Performs other duties as assigned

Qualification

Customer ServiceMulti-line phone operationAdministrative proceduresInterpersonal skillsCultural competenceJudgment & Problem SolvingPlanning & OrganizationProfessionalismReliability / DependabilityInitiative & IndependenceQuality & AccuracyTemperament

Required

High School diploma or GED required; some college or business courses preferred
Valid Michigan Driver's license, appropriate insurance and use of own vehicle
Excellent interpersonal, written/verbal, and customer service skills
Expert Multi-line phone operator experience
Basic understanding of administrative and clerical procedures and systems
Previous experience working with children and individuals with behavioral health needs helpful
Criminal background checks and clearances as required by licensing, agency, or other governmental and accreditation requirements
Ability to provide culturally competent services that shows sensitivity to the service population's cultural and socioeconomic characteristics

Preferred

Some college or business courses preferred
Previous experience working with children and individuals with behavioral health needs helpful

Company

Judson Center

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Judson Center is a non-profit organization for therapeutic, behavioral, and supports services.
dateFounded in 1924
location
Farmington Hills, Michigan, USA
people-size201-500 employees
web-link
https://www.judsoncenter.org/

Funding

Current Stage
Growth Stage

Leadership Team

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Lenora Hardy-Foster
President/CEO
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Marn Myers
President & CEO
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Recent News

Globe Newswire
AIAG Announces New Partnership with Judson Center
2024-04-29
Crain's Detroit
Judson Center opens new autism site in Flint
2022-01-13
Company data provided by crunchbase