F. Schumacher & Co. · 4 days ago
Customer Service Coordinator
Passaic, NJ
Full-time
Onsite
New Grad, Entry LevelF. Schumacher & Co. is an innovative interior design company that is disrupting the global interior design industry. They are seeking a Customer Service Coordinator to act as a liaison, provide product/service information, answer questions, and resolve any customer issues with accuracy and efficiency, ensuring high customer satisfaction.
Design
Responsibilities
Respond to incoming calls, chats and emails in a timely manner
Coordinate with logistics, warehouse, and inventory teams to ensure escalations are solved in a timely manner
Handle customer issues with empathy and professionalism, turning negative experiences into positive outcomes
Communicate with clients to resolve issues
Collaborate with Customer, operations and Logistics to implement order pattern optimizations & efficiencies
Work cross-departmentally to ensure you are providing accurate, up-to-date information
Assist sales when order errors have occurred, liaising with warehouse team when required
Manage escalated orders coming from sales team which result from an issue with warehouse error or delivery
Support sales in the successful conclusion of warehouse holds or errors
Process customer return and claim requests in a timely and efficient manner, adhering to company policies and procedures
Communicate with customers via phone, email, and chat to guide them through questions and inquiries
Handle customer complaints with empathy and professionalism, turning negative experiences into positive outcomes
Build sustainable relationships and trust with customer accounts through open and interactive communication
Evaluate customer feedback and identify ways to maximize customer satisfaction
Keep records of customer interactions, process customer accounts and file documents
Have baseline knowledge of all products, offerings, and services
Qualification
Required
Excellent 'can-do' attitude, strong work ethic, and great team spirit
Capable of thriving in a fast-paced and highly dynamic environment
Strong verbal and written communication skills
A people person with a passion for providing a best-in-class customer experience
Ability to multitask and change direction based on business needs
Ability to work in a team environment
Composed, professional, and an adept problem solver
Proficiency in MS Office (including Excel, Outlook, and Word)
Ability to give and receive honest and direct feedback
Ability to work required overtime when business needs warrant it
Prior experience in a customer service capacity
Must be on-site at our screen printing facility in Passaic NJ
Benefits
Competitive Salary
Corporate Annual Profit Sharing
401K Plan
Dental Coverage
Medical Coverage
Prescription Drug Plan
Vision Coverage
Health Savings Account (HSA)
TELADOC
15 Days Paid Time Off (PTO)
10 Company Holidays
Bereavement Leave
Life Insurance
Flexible Spending Accounts (FSA)
AFLAC Plans (Accident and Critical Illness Plans)
Pet Insurance
Short-Term Disability (STD)
Long Term Disability (LTD)
Parental Medical Leave
Child Bonding Leave
Employee Discount
Company
F. Schumacher & Co.
F. Schumacher & Co. is a textiles company that provides floor covering.
Founded in 1889
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Timur Yumusaklar
President & Chief Executive Officer
Konstantinos Koudigkelis
Chief Technology Officer
Recent News
2025-07-16
2025-07-15
2022-02-18
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