DS Technologies Inc · 2 months ago
ServiceNow AIOps Support Engineer
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expDS Technologies Inc is seeking a skilled and motivated ServiceNow AIOps Support Engineer to manage and support AIOps implementations on the ServiceNow platform. The role focuses on ensuring the smooth functioning of AIOps features, supporting event ingestion, anomaly detection, service mapping, and automated remediation within the ServiceNow IT Operations Management suite.
Information Technology & Services
Responsibilities
Provide operational support for AIOps capabilities in ServiceNow (Event Management, Predictive AIOps, Service Mapping, and CMDB)
Monitor and troubleshoot data ingestion pipelines from monitoring tools (e.g., Splunk, Dynatrace, AppDynamics, Datadog)
Maintain and enhance correlation rules, anomaly detection policies, and alert suppression logic
Work with ITSM teams to ensure incidents and alerts are generated and routed appropriately
Perform root cause analysis (RCA) and contribute to continuous improvement of noise reduction and RCA capabilities
Collaborate with platform engineers and developers to configure and support automation workflows
Maintain documentation, dashboards, and runbooks for operational visibility
Support upgrades, testing, and patching of AIOps-related applications and integrations
Partner with cross-functional teams to improve service health insights and predictive capabilities
Qualification
Required
8+ years of experience working with the ServiceNow platform, especially in ITOM / AIOps modules
Hands-on experience with Event Management, Service Mapping, CMDB, and Discovery
Familiarity with AIOps concepts – anomaly detection, correlation, and noise reduction
Experience integrating ServiceNow with monitoring tools (e.g., Splunk, Datadog, Dynatrace, SolarWinds, AppDynamics)
Solid understanding of ITSM processes – Incident, Change, Problem Management
Scripting experience (JavaScript, PowerShell, or Python) for automation and workflows
Strong troubleshooting and problem-solving skills
Effective communication and documentation skills
Preferred
FSM - ServiceNow
Strong Development Experience
Lead the technical design and development of ServiceNow Filed Service Management modules
Company
DS Technologies Inc
DS Technologies Inc - SUCCESS IS OUR DUTY At DS Technologies, we’re more than just a technology provider – we’re your strategic partner in navigating the digital revolution.
51-200 employees
H1B Sponsorship
DS Technologies Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (5)
2021 (4)
Funding
Current Stage
Growth StageCompany data provided by crunchbase