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Ram Supply Company · 2 months ago

Client Success Associate

Baltimore, MD

Full-time

Onsite

Mid Level

$22/hr - $25/hr

3+ years exp

Ram Supply Company is seeking a Client Success Associate to support their client service team. The role involves managing accounts, assisting clients with orders, and collaborating with the office team to enhance operational efficiency.

Facilities Support ServicesRetailWholesale

Responsibilities

Manage accounts receivable and the billing process

Assists clients in placing text, phone, email, and online orders

Assisting the office team with quotes, returns, pricing, and onboarding new clients

Backs up members of the internal office team for vacations and sickness

Answering telephone calls and emails from customers and clients, and directing them to the relevant staff

Assists Account Managers with their respective clients

Creation and implementation of internal procedures to assist the office team in operating more effectively and efficiently

Qualification

Account ManagementCustomer ServiceMicrosoft OfficeBilingual (Spanish)Organizational SkillsAnalytical SkillsCommunication SkillsTime ManagementTeamwork

Required

Proven work experience in an office environment

Account Management experience with expertise in handling 20 or more accounts weekly

Excellent communication skills with a customer service attitude

Strong analytical and organizational skills

High School Degree required. College coursework or an associate degree preferred, which may be substituted with 2-4 years of experience in customer service

Proficient in Microsoft Office (Word, Excel, Outlook)

Strong focus on the quality of work and the ability to self-check work for accuracy

Adhere to deadlines all the while maintaining a high standard of professionalism and character

Multi-lingual (Spanish) Must be proficient in speaking Spanish and English