StorQuest Self Storage · 2 months ago
Customer Experience Sales Specialist (Bi-lingual)
Tempe,AZ,US
Full-time, Part-time
Onsite
Entry Level
$20/hr - $20/hr
1+ years expStorQuest Self Storage is a progressive Self Storage operator expanding throughout the United States. The role involves providing exceptional customer service and support, assisting guests with their storage needs, and creating positive guest experiences.
E-CommerceRetail
Responsibilities
Join a team that provides consistent, seamless, and high quality guest experiences
Actively listen to guests to understand their unique situation and recommend solutions that exceed their expectations
Understand key facility differentiators, create value and optimize every conversion opportunity
Mastery of call flow and sales process, with an ability to demonstrate empathy and customized storage solutions
Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service
Ensures that appropriate actions are taken to resolve customers’ problems and concerns
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
Utilization of all CXC programs including Call Potential, Yardi, LivePerson and VRC (Bomgar, Wave, KioCall)
Performs other related duties assigned
Qualification
Required
Bi-lingual (preferably Spanish) is required
High School Diploma or equivalent required
Must be available on weekends
A huge passion for guest service and sales
The ability to be a part of a team to help support and motivate as needed to ensure a collaborative and positive work environment
The mentality that there are no spare customers, every experience is as valuable as the next
A positive, outgoing personality
An insatiable appetite to learn new things
Strong accountability combined with strong work ethic and enthusiasm
Able to answer a high volume of inbound phone calls and determining the needs of the caller
Sales-oriented customer experience and ability to drive rentals
Excellent communication skills including active listening
Ability to walk, bend, stand, and stoop frequently
Ability to work evenings and weekends as needed or required
Ability to operate computers and phones
Ability to communicate in written and verbal format frequently
Regular and consistent attendance at the assigned location is required
Preferred
1-2 years in Customer Service/Sales experience
Some experience with the product or service to which the specialist will be assigned preferred
Benefits
Medical, Dental and Vision
401(k) with Matching Contributions
Paid Time Off (PTO)
Holiday Perks
Performance-based Bonus
Team-building Events & Activities
Employee Assistance Program
Pet Insurance
Company
StorQuest Self Storage
StorQuest Self Storage is a retail company offering self-storage products.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2014-02-12Acquired
Leadership Team
William Hobin
Founder & CEO
Tim Hobin
Partner
Recent News
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