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Amnex Solutions · 2 months ago

Drayage Account Manager

Villa Park, IL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Amnex Solutions Corp is a performance-driven freight brokerage specializing in drayage, intermodal, and OTR logistics across the U.S. The Drayage Account Manager is responsible for overseeing daily drayage operations while maintaining strong customer and carrier relationships, managing import/export container moves, and ensuring service standards are met.

Transportation/Trucking/Railroad

Responsibilities

Serve as the main point of contact for assigned drayage customers

Receive and confirm container requests, coordinate dispatch, and ensure on-time pickups and deliveries

Monitor terminals, appointment windows, demurrage, and per diem timelines to prevent accessorials

Create and manage shipments within the TMS (Turvo or similar), ensuring accurate data and documentation

Handle accessorial billing, proof-of-delivery (POD) collection, and rate confirmations

Provide daily shipment updates, proactively communicate exceptions, and resolve issues quickly

Develop trusted relationships with customers, offering consistent follow-up and transparent reporting

Identify opportunities to expand customer accounts through improved service and additional lane coverage

Source and maintain reliable carrier relationships specializing in drayage and intermodal

Ensure carriers meet Amnex compliance standards (insurance, safety, RMIS onboarding, etc.)

Negotiate rates that balance service quality and margin protection

Work closely with internal sales, dispatch, and leadership teams to improve operations

Contribute insights on port congestion, chassis availability, fuel impacts, and rate trends

Support new account onboarding and SOP documentation

Qualification

Drayage logistics experiencePort/rail operations knowledgeTMS platforms familiarityCarrier managementCommunicationOrganizational skillsAttention to detail