The Bernstein Companies ยท 3 months ago
Front Desk/Guest Services Coordinator - The Poppy Georgetown
Washington,DC,US
Full-time
Hybrid
New Grad, Entry LevelThe Bernstein Companies is a hospitality group that operates TBC Hotels, which focuses on creating memorable guest experiences. They are seeking a Front Desk/Guest Services Coordinator to provide exceptional guest service, manage guest interactions, and ensure a seamless experience at The Poppy Georgetown.
Real Estate
Responsibilities
Greet guests as they arrive at the guesthouse, provide information about the property and its amenities, and escort them to their rooms
Respond to guest requests for information or assistance promptly and accurately, and provide recommendations for local restaurants, attractions, and activities
Ensure that all guests receive a personalized experience and are treated with respect and courtesy at all times
Handle guest complaints and concerns in a professional and timely manner and escalate issues to the appropriate manager as needed
Assist with luggage and transportation arrangements as needed
Monitor the public spaces to ensure that it is clean and well-maintained and arrange for any cleaning, necessary repairs or maintenance
Prepare and serve breakfast in the parlor and ensure that guests have a comfortable and enjoyable dining experience
Prepare and serve beverages, including alcoholic in the parlor
Restock & refill tea, coffee, refrigerator, fruit basket and snacks for guest
At times, will need to be ready and available to clean guest rooms
Reach out to departing/departed guests to solicit TripAdvisor reviews
Other duties as assigned by management
Qualification
Required
Strong customer service skills with a genuine passion for hospitality and creating memorable guest experiences
Excellent communication and interpersonal skills, with the ability to interact professionally with guests, colleagues, and vendors
Problem-solving mindset with the ability to remain calm and professional under pressure
Proficiency in using computers and hotel management systems (experience with reservation/PMS systems is a plus)
Attention to detail to ensure accuracy in guest interactions, service delivery, and record keeping
Physical ability to stand for extended periods, lift and carry up to 25 lbs., and assist guests with luggage when necessary
High school diploma or equivalent required; some college or hospitality-related coursework preferred
Prior experience in front desk, guest services, or a hospitality-related role strongly preferred
Formal hospitality training or certifications (e.g., AHLA Front Desk Representative Certification, ServSafe, TIPS Alcohol Certification)
Experience in food and beverage service (breakfast or bar service) is a plus
Knowledge of the Georgetown/Washington, D.C. area or willingness to learn local attractions and dining options to provide personalized guest recommendations
Preferred
Bilingual or multilingual abilities, with preference for Spanish, French, or other languages commonly spoken by international travelers
Previous experience working in a luxury, boutique, or lifestyle hotel environment
Familiarity with TripAdvisor and other online review platforms to support guest engagement and reputation management
Knowledge of mixology or wine service for boutique guesthouse bar/lounge service
Company
The Bernstein Companies
A privately-owned, fully-integrated and diversified real estate firm founded in 1933.
Founded in 1933Washington, District of Columbia, USA
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Adam K. Bernstein
President and CEO
John Chanaud
VP and CFO
Company data provided by crunchbase