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Patriot Bank, N.A. · 2 months ago

VP, Application Support Specialist

LOS ANGELES,CA,US

Full-time

Onsite

Mid, Senior Level, Lead/Staff

10+ years exp

Patriot Bank, N.A. is seeking an experienced and strategic VP, Application Support Specialist to lead the oversight, management, and optimization of the bank’s core banking system and other critical operational applications. This leadership role focuses on ensuring the stability, efficiency, and security of banking platforms while delivering exceptional service to high-net-worth clients.

BankingFinancial ServicesInformation Services

Growth Opportunities

Responsibilities

Lead the support, maintenance, and enhancement of the FISERV core banking platform, ensuring high availability, performance, and compliance

Serve as the primary liaison between internal business units and technology teams for application-related needs

Coordinate and oversee application updates, patch management, release cycles, and vendor relationships

Develop and enforce application support standards, incident management procedures, and documentation best practices

Partner with operations, compliance, and risk teams to ensure systems meet regulatory and audit requirements

Identify opportunities for automation and system improvement to enhance efficiency and client service

Provide leadership in business continuity planning, disaster recovery, and system change management

Oversee vendor performance (primarily FISERV) and service level agreements (SLAs)

Champion a culture of continuous improvement, accountability, and cross-functional collaboration

Qualification

FISERV core banking systemsBanking operations knowledgeLeadership experienceApplication support experienceVendor management skillsProblem-solving skillsCommunication skillsCross-functional collaboration

Required

Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field; Master's degree a plus

Minimum of 10 years of progressive experience in application support or technology operations within the banking or financial services industry

Direct experience with FISERV core banking systems is required (e.g., DNA, Premier, Precision, Signature)

Proven leadership experience managing technical teams and cross-departmental initiatives

Strong understanding of banking operations, regulatory requirements, and risk management

Excellent problem-solving, communication, and vendor management skills

Ability to translate business needs into technical solutions

Preferred

Experience supporting a community banking environment and/or high-net-worth clientele preferred

Benefits

401K

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Flexible Spending Account

Employee Assistance Program

Paid Time Off

Company

Patriot Bank, N.A.

Patriot Bank is a leading community and commercial bank headquartered in Stamford, CT with branches in Fairfield and New Haven Counties in Connecticut and in Westchester County in New York.

Founded in 1994

Stamford, Connecticut, USA

51-200 employees