Client First Technologies · 3 months ago
Customer Service Technician
Washington,DC,US
Full-time
Onsite
New Grad, Entry LevelClient First Technologies is seeking a Customer Service Technician with experience supporting enterprise users of computer applications and systems. The role involves troubleshooting issues, coordinating escalations, and providing support to end users in a collaborative environment.
Business DevelopmentConsultingInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Perform first call resolutions for common issues, customer training, and advanced (equivalent to Tier II support) troubleshooting and support
Record tickets and maintain ticket status in ServiceNow
Analyze software and business applications; troubleshoot issues
Follow up with customers ensuring their issues and requests are resolved
Work cooperatively and independently to research and document issues and solutions
Work collaboratively with multiple enterprise teams to provide complete support to the end user
Walk customer through problem-solving process
Qualification
Required
High school diploma or equivalent
High-level communication skills
Ability to troubleshoot medium complexity software issues
Must be able to work quickly with a high degree of accuracy with cross-functional teams
Preferred
Experience supporting end users in a help desk role
Experience with Microsoft Office
Experience with ServiceNow
A current Tier 4 BI (or equivalent)
Benefits
Full benefits package
Collaborative work environment
Strong company culture
Company
Client First Technologies
Client First Technologies provides strategic consulting, technology, business development, and managed services.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Russell Frutiger
Chief Executive Officer
Bryan Brew
Chief Growth Officer
Recent News
Company data provided by crunchbase