OneStream Software · 2 months ago
CX Data Intelligence Analyst Intern
Big Rapids, MI
Internship
Onsite
Intern
Start in 2026 SummerOneStream Software is seeking motivated candidates for its 2026 internship program, offering hands-on experience in data analysis and customer insights. The CX Data Intelligence Analyst Intern will analyze key customer experience metrics, map customer journeys, and develop dashboards to inform strategic decisions while collaborating across departments.
Information TechnologySoftware
No H1B
Responsibilities
Metrics Gathering and Performance Analysis. Track, visualize and interpret key customer experience metrics such as NPS, CSAT, OSAT, CES, CLTV, churn rates, adoption curves and renewal trends
Collaborate with the Customer Experience Office (CXO) Team to design behavioral tracking mechanisms that support continuous improvement
Customer Journey Insights. Map and analyze customer touchpoints across the SaaS platform to identify friction points. Advocate for data-driven improvements
Work with Voice of the Customer (VoC) Strategy Director to contribute to identify and build segmentation and personal analysis to support targeted lifecycle strategies
Reporting & Dashboards. Assist building and maintaining Dashboards within an EFM system to provide clear visibility of Metrics to OneStream Stakeholders. Prepare recurring reports and deep-dive analyses to inform CX Strategy
Partners with CSM’s and other departments to gather frontline insights and translate them into strategic resource updates
Support the creation of standardized reporting and self-serve analytic tools
Ai & Multilingual Experience Support. Support exploratory work around leverage Ai to automate insights and improve customer engagement
Collaborate in developing and maintaining resources that enhance experiences for non-English speaking customers
Qualification
Required
In pursuit of a bachelor's degree or master's degree in Data Science, Business, Analytics, Computer Science, or related field
Collaborative team player with a positive attitude
Ability to thrive in a fast paced, highly collaborative and cross-functional team setting
Excellent written and verbal communication
Analytical and Technical skills
Customer-Centric Insight
Communication & Data Story Telling
AI Curiosity
Preferred
Undergraduate students preferred (graduating between Winter 2026 and Spring 2027)
Strong Interest in Data Analysis
Familiar with Data Science, Survey Design and Metrics, and Journey Mapping Methodology
Familiar with SaaS platforms and recurring revenue models
Working knowledge of Microsoft Suite including Excel and other advanced tools
Previous internship experience is nice to have but not necessarily required
Benefits
Transparency around corporate structure, salary, and benefits
Core value of customer success
Variety of project work (not industry-specific)
Strong culture and camaraderie
Multiple training opportunities
Company
OneStream Software
OneStream Software is an independent software company that develops a financial planning and analysis software.
Founded in 2010
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$665MKey Investors
D1 Capital Partners
2024-11-14Post Ipo Secondary· $465M
2024-07-24IPO
2021-04-06Series B· $200M
Leadership Team
Tom Shea
Chief Executive Officer
Craig Colby
President
Recent News
2026-01-06
Company data provided by crunchbase