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Resmed · 2 months ago

Director, Revenue Cycle Operations

Peachtree Corners, GA, United States

Full-time

Onsite

Director/Executive

8+ years exp

Brightree, a subsidiary of ResMed, is at the forefront of cloud-based patient management software. The Director, Revenue Cycle Operations will oversee the daily operations of the Revenue Cycle Management team, ensuring service delivery and accountability while driving strategic initiatives and operational improvements.

Health CareHealth DiagnosticsMedicalMedical Device

H1B Sponsor Likely

Responsibilities

Oversee daily operations of Brightree’s RCM business, ensuring service delivery, accuracy, and productivity across U.S. and offshore teams

Drive execution of strategic initiatives defined by the Head of RCM—turning plans into operational routines and measurable outcomes

Lead issue resolution, manage customer escalations, and ensure service excellence through proactive problem solving

Partner with the Head of RCM to design and implement new operating models, team structures, and process improvements

Lead and coach a large, primarily non-exempt workforce with a focus on performance, accountability, and engagement

Develop front-line leaders to elevate management capability and strengthen workforce effectiveness

Create a culture of ownership—emphasizing results, communication, and recognition—while addressing underperformance decisively

Foster collaboration between U.S. and offshore teams to promote consistency, partnership, and alignment on key metrics

Own day-to-day management of the offshore BPO partnership in India, ensuring adherence to SLAs, quality, and productivity targets

Implement strong performance management and governance practices to address gaps and drive continuous improvement

Partner closely with internal analytics and technology teams to identify automation opportunities and operational efficiencies

Serve as a key implementer in the transformation of Brightree’s RCM operating model—aligning people, process, and performance to business outcomes

Monitor and report on progress of key initiatives, ensuring timely issue escalation and resolution

Act as a steadying force for the team—providing clarity, communication, and direction through change

Qualification

Revenue Cycle OperationsOperational Change ImplementationLeadership ExperienceAnalytical SkillsVendor ManagementHealthcare AdministrationTeam DevelopmentProcess RedesignMotivating Teams

Required

Bachelor's degree in business, healthcare administration, or related field (Master's preferred)

8+ years of leadership experience in revenue cycle operations, healthcare services, or related industries

Proven success leading large, non-exempt teams and developing front-line managers

Demonstrated ability to manage offshore or BPO vendor relationships to meet operational and quality goals

Experience implementing operational change, new structures, or process redesign in complex service environments

Strong analytical skills with the ability to interpret metrics and drive data-based decisions

Decisive, resilient, and action-oriented leader skilled at navigating ambiguity and motivating diverse teams

Company

Resmed

Glassdoor4.0

ResMed provides medical devices to treat and manage sleep apnea and pulmonary diseases.

Founded in 1989

Sydney, New South Wales, AUS

5001-10000 employees

https://www.resmed.com.au

H1B Sponsorship

Resmed has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (18)

2024 (16)

2023 (10)

2022 (21)

2021 (16)

2020 (16)