Loma Systems · 2 months ago
Service Sales Representative
Carol Stream, IL
Full-time
Onsite
Entry, Mid Level
$26/hr - $31/hrLoma Systems is a premium worldwide manufacturer of inspection equipment, focusing on food safety and quality. The Service Sales Representative will be responsible for fostering relationships with customers, generating leads, and promoting service solutions to drive revenue and support sales and service teams.
ManufacturingPharmaceutical
Responsibilities
Drive growth in service agreement contract sales by upgrading existing customers to higher tiered agreements and converting non-contract customers to contracts. Maintaining strong relationships with key clients, prospects, and stakeholders to ensure high customer satisfaction
Promote and proactively sell aftermarket products such as spare part kits, training programs, TRACS monitoring software, and production support time to maximize customer value to potential, dormant and existing customers. Meeting or exceeding targets
Generate equipment leads through technical consultative approach and via proactive outbound communication and support the sales team with quotations when required
Collaborate closely with service, sales, marketing and support teams to ensure a seamless customer experience, nurture the sales funnel and increase lead generation and qualification
Manage and maintain the CRM and Lead Management System and report on sales leads, new and existing account opportunities and other reports as required
Identify and develop new aftermarket business opportunities within existing and new customer accounts. Act as the primary point of contact for aftermarket inquiries and support. Support customers through the full lifecycle: post-sale, warranty, service agreements, etc
Conduct market analysis and competitor benchmarking to identify trends and opportunities. Developing strategies for market penetration in underperforming or untapped regions. Leverage historical data, sales tools, and market analysis to identify potential targets
Gather customer feedback and relay insights to product development, marketing, sales, and/or service teams
Qualification
Required
A proactive, highly driven self-starter who enjoys building customer relationships, uncovering new opportunities and demonstrates strong communication, sales acumen, and organizational skills
A role model of Loma's behaviors (Hands-on, One Team, Positive Mindset, delivering on our Commitments, Taking the initiative)
Must be comfortable with cold calling and following up with potential customers and arranging sales calls. Excellent telephone manners
Able to understand and communicates the company's value proposition. Sowing an understanding of industrial capital equipment solutions to effectively communicate the Loma Systems product and services offerings
Relevant experience in business development, account development, lead generation, sales, or similar role. Proven track record of meeting/exceeding sales targets
Excellent verbal and written communication skills; confident with both internal and external individuals at all levels. Strong negotiation and presentation skills
Strong attention to detail and organizational skills
Proficiency in Microsoft Office Applications and CRM databases (preferably, Microsoft Dynamics 365)
Ability to be flexible and adaptable (willing to experiment with different approaches to determine what works best for the organization and potential customers)
Must be able to occasionally travel (up to 25%) to customer sites and events as needed
Company
Loma Systems
Loma Systems and Lock Inspection have joined forces to become the world’s leading engineering and manufacturing company. It is a sub-organization of Illinois Tool Works.
Founded in 1972
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase