MaxLite · 2 months ago
Customer Service Account Manager (On-Site, Pine Brook, New Jersey)
Pine Brook, NJ
Full-time
Onsite
Mid Level
3+ years expMaxLite is a company committed to providing energy-efficient lighting products for over 32 years. They are seeking an experienced Customer Service Account Manager to manage and support customer needs, ensuring a 100% satisfaction rate while collaborating with the sales team to achieve sales targets.
ElectronicsManufacturing
Responsibilities
Manage order fulfillment for your assigned sales territory, including order entry, administration, and shipping coordination
Handle inbound calls and emails with professionalism, resolving customer inquiries promptly and accurately in a fast-paced, multitasking environment
Monitor and run order reports to ensure timely shipment of open orders, release of holds, and fulfillment of backorders
Maintain accurate and up-to-date opportunities, quotes, and customer records in FreeAgent
Build and maintain strong partnerships with assigned Sales Representatives to drive collaboration and achieve territory goals
Work closely with the Senior Account Manager to identify, track, and pursue new sales opportunities
Take full ownership of customer issues from initiation to resolution, ensuring an exceptional customer experience and 100% satisfaction
Develop deep product knowledge of all MaxLite offerings to provide informed and effective customer support
Track and analyze sales performance, KPIs, and backorder trends, proactively addressing any gaps or issues
Collaborate cross-functionally with Operations, Product Management, and Logistics teams to meet customer needs efficiently
Identify opportunities to improve customer service processes, tools, and communication workflows
Process RGAs and manage RTI or buy-back program requests accurately and promptly
Prepare and maintain detailed documentation and reports on customer interactions, promotions, and order activity
Perform additional duties as assigned with minimal supervision while maintaining high attention to detail and responsiveness
Qualification
Required
Bachelor Degree
3-5 years of experience in a customer service/account management role
Exceptional listening, comprehension, and oral/written communication skills – including grammar, spelling, punctuation and writing composition skills
Proficient in Microsoft Office Suite, AI, and technologies
Strong ability to work independently, prioritize tasks, attention to detail and solve problems in a fast-paced environment
Collaborative team player with a positive attitude
Preferred
Experience and understanding of the lighting industry highly desired
Benefits
Competitive salary + bonus
Growth opportunities
Health benefits (medical, dental, vision)
Paid time off (sick, vacation, holidays)
Life and disability insurance
401(k) w/ company match
Company
MaxLite
MaxLite is an electronic manufacturing company that designs and manufactures LEDs and CFLs.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Yon W. Sung
Founder & Chairman
Recent News
2025-02-17
Company data provided by crunchbase