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Bank of Botetourt · 5 months ago

Floating Retail Banking Representative

Buchanan,VA,US

Full-time

Onsite

New Grad, Entry Level

Bank of Botetourt is a community-focused financial institution that has been serving local communities for over 100 years. They are seeking a Floating Retail Banking Representative to provide customer service and perform various banking duties while maintaining high customer service standards.

Financial ServicesVenture Capital

Responsibilities

Greet customers and receives and handles deposits of all types, ensuring the proper endorsement on negotiable instruments within these deposits

Receives payment on all loans, ensuring that payments equal the amount due and that all late charges, if applicable, are collected

Issues certified checks, VISA travel and gift cards, cashier checks and direct customers on how to purchase US Savings Bonds

Process bank-by-mail and night depository items and recording proper information on bank forms

Close accounts or transfer funds, as requested

Collect utility payments and disburses funds to the proper company

Completes “IRS Currency Transaction Report 4789” for all cash transactions over $10,000

Count, prove and package currency and coin

Balance cash drawer and prepare teller sheets

Cash checks, pay withdrawals from savings accounts, redeem savings bonds and coupons

Continuously demonstrates a helpful, friendly attitude and is committed to providing excellent customer service

Know the Bank’s products and services thoroughly

Look for opportunities to sell Bank services

Sells and/or refers Bank’s products and services to customers and prospects. Also participates with manager in the allocation of retail sales goals and the achievement of individual sales goals

Maintains the proper amounts of currency and coin in till

Understands their role in case of robbery, whether victim or bystander, and knows proper post-robbery procedures

Maintains a neat and orderly work area and ensures that all negotiable items and confidential records are properly secured

Uses computer system to make inquiries as to account status

Operate standard office machines, including coin sorter, coin wrapper, currency counter, teller machine, copier, typewriter, fax machine and adding machine

Ensures that the teller station is properly stocked with forms, supplies, etc

Balance ATMs

Assist in receiving and processing deposits for Bank of Botetourt Elementary Savings Program

Provide superior customer service

Represent the bank in a professional manner

Represent Bank of Botetourt in community affairs and events

Treat all staff members with the utmost respect and cooperation

Conduct business to maximize shareholder value

Promptly report known or suspected violations of BSA laws, rules, or regulations involving the bank, its customers, or any other parties, or violations of the bank’s BSA compliance program to the BSA Officer or Coordinator

Perform other duties as assigned

Qualification

Customer serviceBanking transactionsSales skillsCash handlingComputer proficiency

Required

Ability to learn and be competent in performing various banking duties such as processing teller transactions

Demonstrating superior customer service

Promoting bank products and services