Customer Service Agent - Raleigh jobs in United States
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N.C. Department of Information Technology · 2 months ago

Customer Service Agent - Raleigh

positionWake County, NC
timeFull-time
remoteOnsite
seniorityEntry Level
money$39K/yr - $41K/yr
date2+ years exp

The N.C. Department of Information Technology is dedicated to providing excellent tax administration services in North Carolina. They are seeking Customer Service Agents to assist taxpayers by answering inquiries and enforcing compliance with tax laws while providing exceptional service.

Information Technology & Services
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Work & Life Balance

Responsibilities

Consistently answer incoming calls via a high-volume telephone system
Answer questions from taxpayers and representatives regarding refunds, payment plans, notices received, account balances, tax laws, and policy and procedures
Complete our premier program to understand and communicate personal and sales and use tax laws

Qualification

Customer serviceBilingual (Spanish)Word processingCommunicatorProfessional behavior

Required

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience
Good communicator (both written and verbal) with the ability to express oneself clearly and concisely
Experience with the use of a computer and proficiency in word processing
Demonstrated experience maintaining courteous and professional behavior while dealing with controversial matters and irate customers

Benefits

Employees can participate in health insurance options
Standard and supplemental retirement plans
The NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
Twelve paid holidays per year
Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
Twelve sick days/year which are cumulative indefinitely
Paid Parental Leave
Personal Observance Leave and Community Service Leave
Longevity pays lump sum payout yearly based on length of service
401K, 457, and 403(b) plans
Eligibility for the Public Service Loan Forgiveness Program

Company

N.C. Department of Information Technology

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The N.C.
dateFounded in 2015
location
Raleigh, North Carolina, USA
people-size1001-5000 employees
web-link
https://it.nc.gov

Funding

Current Stage
Late Stage

Leadership Team

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Torre Jessup
Chief Operating Officer
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Alysa Kelly
Executive Assistant to Chief Deputy/CIO/Chief Privacy Officer/Director of Enterprise Operations
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Recent News

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