N.C. Department of Information Technology · 2 months ago
Customer Service Agent - Raleigh
Wake County, NC
Full-time
Onsite
Entry Level
$39K/yr - $41K/yr
2+ years expThe N.C. Department of Information Technology is dedicated to providing excellent tax administration services in North Carolina. They are seeking Customer Service Agents to assist taxpayers by answering inquiries and enforcing compliance with tax laws while providing exceptional service.
Information Technology & Services
Responsibilities
Consistently answer incoming calls via a high-volume telephone system
Answer questions from taxpayers and representatives regarding refunds, payment plans, notices received, account balances, tax laws, and policy and procedures
Complete our premier program to understand and communicate personal and sales and use tax laws
Qualification
Required
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience
Good communicator (both written and verbal) with the ability to express oneself clearly and concisely
Experience with the use of a computer and proficiency in word processing
Demonstrated experience maintaining courteous and professional behavior while dealing with controversial matters and irate customers
Benefits
Employees can participate in health insurance options
Standard and supplemental retirement plans
The NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
Twelve paid holidays per year
Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
Twelve sick days/year which are cumulative indefinitely
Paid Parental Leave
Personal Observance Leave and Community Service Leave
Longevity pays lump sum payout yearly based on length of service
401K, 457, and 403(b) plans
Eligibility for the Public Service Loan Forgiveness Program
Company
N.C. Department of Information Technology
The N.C.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Torre Jessup
Chief Operating Officer
Alysa Kelly
Executive Assistant to Chief Deputy/CIO/Chief Privacy Officer/Director of Enterprise Operations
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