SunSource · 3 weeks ago
SR. Customer Service Representative / Inside Sales: Industrial Distribution
Northborough, MA 01532
Full-time
Onsite
Senior LevelSunSource is New England’s leading provider of fluid power and motion control solutions for OEMs and MROs. The SR. Customer Service Representative / Inside Sales role involves a variety of customer service tasks, including order processing, pricing, and assisting customers with product selection and inquiries.
EnergyIndustrialMachinery ManufacturingProductivity ToolsRenewable EnergySolarSupply Chain Management
Responsibilities
Receive and review inquiries and orders to check and ensure correct identification of parts or units required
Price, following established practices from records available or in conjunction with Supervisor
Refer to factory for identification, additional information for products or units provided by or produced by the factory
Assist customers in product selection and application assistance and make recommendations relative to our products and services
Enter orders or inquiries into computer providing all pertinent data and information
Obtain negotiated pricing, delivery or other information from available sources and finalize order with customer
Maintain computer pricing as required
Work with Supervisor on more complex or major order situations to prepare pricing/quotations
Check customer orders against any quotations made, edit, write, process
Receive and investigate customer inquiries and complaints regarding deliveries, price, credit, or other matters
Supply information, initiate action and resolve within established practices
Refer policy matters to Supervisor
Source non-stock items with suppliers based on negotiated price and delivery and initiate purchase of required items
Maintain collection of current vendor catalogs and communicate with vendors to obtain technical or other information
Educate customers on the products and services that we offer by exposing potential customers to the full depth and breadth of The Hope Group product offering
Participate in The Hope Group’s Inside Sales Business Development program by calling or contacting pre-approved target customers to promote account expansion and to nurture new opportunities
Make weekly calls to assigned account list and record results in TDF
Participate in weekly cadence calls to go review calls and sales tactics
Participate in monthly product training cadence call
Assist in training of customer service representatives in performance of their duties involving new or unusual situations
Designated individuals may provide direct support to Aerospace Operations following stringent process and record-keeping procedures
Support The Hope Group Business Management System [BMS] procedures and work instructions by following established processes and supporting their continual improvement
Perform other similar or related duties as required or requested
Qualification
Required
Extensive specialized knowledge of the characteristics and application of one or more of the products sold
Ability to receive and review inquiries and orders to check and ensure correct identification of parts or units required
Ability to price following established practices from records available or in conjunction with Supervisor
Ability to assist customers in product selection and application assistance and make recommendations relative to products and services
Ability to enter orders or inquiries into computer providing all pertinent data and information
Ability to obtain negotiated pricing, delivery or other information from available sources and finalize order with customer
Ability to maintain computer pricing as required
Ability to work with Supervisor on more complex or major order situations to prepare pricing/quotations
Ability to check customer orders against any quotations made, edit, write, process
Ability to receive and investigate customer inquiries and complaints regarding deliveries, price, credit, or other matters
Ability to supply information, initiate action and resolve within established practices
Ability to refer policy matters to Supervisor
Ability to source non-stock items with suppliers based on negotiated price and delivery and initiate purchase of required items
Ability to maintain collection of current vendor catalogs and communicate with vendors to obtain technical or other information
Ability to educate customers on the products and services offered
Ability to participate in Inside Sales Business Development program by calling or contacting pre-approved target customers
Ability to make weekly calls to assigned account list and record results in TDF
Ability to participate in weekly cadence calls to review calls and sales tactics
Ability to participate in monthly product training cadence call
Ability to assist in training of customer service representatives in performance of their duties involving new or unusual situations
Ability to support The Hope Group Business Management System [BMS] procedures and work instructions by following established processes
Company
SunSource
SunSource Energy owns, develops, engineer, procures, constructs and operates solar energy projects globally.
Founded in 2001
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-11-02Acquired
Leadership Team
R
Robert Jacobs
CTO
Recent News
2024-10-28
Company data provided by crunchbase