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North Carolina Department of Revenue · 5 days ago

Customer Service Agent - Raleigh

Wake County, NC

Full-time

Hybrid

Entry Level

$39K/yr - $41K/yr

2+ years exp

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. The Customer Service Agent role involves assisting taxpayers with inquiries and providing excellent service while educating them on compliance with revenue laws.

Customer ServiceFinanceSales

Responsibilities

Consistently answer incoming calls via a high-volume telephone system

Answer questions from taxpayers and representatives regarding refunds, payment plans, notices received, account balances, tax laws, and policy and procedures

Complete our premier program to understand and communicate personal and sales and use tax laws

Qualification

Customer serviceBilingual (Spanish)Word processingCommunicatorProfessional behavior

Required

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience

Good communicator (both written and verbal) with the ability to express oneself clearly and concisely

Experience with the use of a computer and proficiency in word processing

Demonstrated experience maintaining courteous and professional behavior while dealing with controversial matters and irate customers