Brightree · 2 months ago
Director, Revenue Cycle Operations
Peachtree Corners, GA
Full-time
Onsite
Director/Executive
8+ years expBrightree is a wholly owned subsidiary of ResMed, driving innovation in cloud-based patient management software. The Director, Revenue Cycle Operations will oversee day-to-day operations and ensure execution of the RCM strategy while managing escalations and driving accountability across teams.
Business IntelligenceHealth CareHospitalInformation TechnologySoftware
Responsibilities
Oversee daily operations of Brightree’s RCM business, ensuring service delivery, accuracy, and productivity across U.S. and offshore teams
Drive execution of strategic initiatives defined by the Head of RCM—turning plans into operational routines and measurable outcomes
Lead issue resolution, manage customer escalations, and ensure service excellence through proactive problem solving
Partner with the Head of RCM to design and implement new operating models, team structures, and process improvements
Lead and coach a large, primarily non-exempt workforce with a focus on performance, accountability, and engagement
Develop front-line leaders to elevate management capability and strengthen workforce effectiveness
Create a culture of ownership—emphasizing results, communication, and recognition—while addressing underperformance decisively
Foster collaboration between U.S. and offshore teams to promote consistency, partnership, and alignment on key metrics
Own day-to-day management of the offshore BPO partnership in India, ensuring adherence to SLAs, quality, and productivity targets
Implement strong performance management and governance practices to address gaps and drive continuous improvement
Partner closely with internal analytics and technology teams to identify automation opportunities and operational efficiencies
Serve as a key implementer in the transformation of Brightree’s RCM operating model—aligning people, process, and performance to business outcomes
Monitor and report on progress of key initiatives, ensuring timely issue escalation and resolution
Act as a steadying force for the team—providing clarity, communication, and direction through change
Qualification
Required
Bachelor's degree in business, healthcare administration, or related field (Master's preferred)
8+ years of leadership experience in revenue cycle operations, healthcare services, or related industries
Proven success leading large, non-exempt teams and developing front-line managers
Demonstrated ability to manage offshore or BPO vendor relationships to meet operational and quality goals
Experience implementing operational change, new structures, or process redesign in complex service environments
Strong analytical skills with the ability to interpret metrics and drive data-based decisions
Decisive, resilient, and action-oriented leader skilled at navigating ambiguity and motivating diverse teams
Company
Brightree
Brightree HME / DME Software, Pharmacy Solutions, Home Infusion
501-1000 employees
H1B Sponsorship
Brightree has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (4)
2023 (10)
2022 (11)
2021 (6)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Battery Ventures
2016-02-22Acquired
2008-07-15Series Unknown
Leadership Team
Cynthia Arceneaux, SHRM-CP, PHR
People Business Partner
Robert (Rob) Payne
HR Leader/Business Partner
Recent News
Seattle TechFlash
2025-09-01
2025-06-24
Company data provided by crunchbase