JPMorganChase · 1 day ago
Technical Support Lead
Houston, TX
Full-time
Onsite
Senior Level
5+ years expJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers and businesses. As a Technology Support Lead in the Commercial & Investment Bank, you will ensure operational stability and performance of production services while leading teams to troubleshoot and resolve issues for a seamless user experience.
Asset ManagementBankingFinancial Services
Responsibilities
Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
Execute policies and procedures that ensure operational stability and availability
Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Monitor and maintain KDB/Q database systems in production to ensure high availability and optimal performance
Investigate and resolve data-related incidents, including quality issues, performance problems, and connectivity failures
Perform root cause analysis on production issues and implement preventive measures to reduce future occurrences
Collaborate with development teams to troubleshoot complex data pipeline issues and system anomalies
Analyze large datasets to identify patterns, anomalies, and potential data quality concerns, executing validation and reconciliation procedures
Interface with business users, traders, and analysts to understand data requirements, optimize data feeds, and resolve issues
Qualification
Required
5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
Proficient in observability and monitoring tools and techniques
Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Working knowledge of KDB/Q programming language and database architecture
Experience with large-scale data processing and analysis techniques
Proficiency in SQL and understanding of relational database concepts
Familiarity with Unix/Linux operating systems and shell scripting
Understanding of data structures, algorithms, and performance optimization principles
Preferred
Working knowledge in one or more general purpose programming languages and/or automation scripting
Practical experience with public cloud
Experience with other database technologies (Oracle, Sybase, PostgreSQL)
Knowledge of financial markets and trading systems
Familiarity with data visualization tools and statistical analysis
Experience with version control systems (Git) and agile development methodologies
Understanding of network protocols and system architecture concepts
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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