Notion · 1 week ago
Enterprise Customer Success Manager, AMER
New York, NY
Full-time
Hybrid
Senior Level
$180K/yr - $240K/yr
7+ years expNotion helps teams streamline their work through a unified platform, and they are seeking an Enterprise Customer Success Manager to drive adoption and retention among their customer base. This role involves serving as a trusted advisor to customers, building foundations for Customer Success, and shaping future product development based on customer insights.
AppsCollaborationProduct ManagementReal TimeSoftware
Responsibilities
Drive onboarding, adoption, utilization, and growth in Notion’s existing customer base by owning specific customer accounts
Proactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success
Partner with the Account Executive team on marquee Enterprise accounts to expand use cases and create stickier customers
Learn our product inside and out and help your customers drive business outcomes
Collaborate with our Sales team to realize successful renewals and expansions
Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction
Surface opportunities to expand existing accounts when it’s right for the customer
Document and share key findings/learnings with broader Notion organization
Qualification
Required
7+ years of success in your current Customer Success or Account Management role
Ability to build Customer Success playbooks and new processes based on learnings
Ability to work cross-functionally to solve customer problems creatively
Ability to navigate ambiguity in a fast-paced and foundational team
Preferred
You've been a first or early hire at a fast growing start up before
You've got strong technical chops
You have experience using Notion
Benefits
Highly competitive cash compensation
Equity
Benefits
Company
Notion
Notion is a workspace platform that offers note-taking, collaboration, task management, wikis, and databases.
501-1000 employees
H1B Sponsorship
Notion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (23)
2023 (9)
2022 (22)
2021 (7)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$343.2MKey Investors
Index VenturesFirst Round Capital
2025-12-15Secondary Market
2021-10-08Series C· $275M
2020-04-02Series B· $50M
Leadership Team
Akshay Kothari
COO
Ha Nguyen
Global Head of Demand Generation
Recent News
TechRadar.com
2026-01-04
Company data provided by crunchbase