Avetta ยท 2 days ago
Zuora Systems Manager
United States
Full-time
Remote
Mid, Senior Level
$112K/yr - $127K/yr
6+ years expAvetta is a company that connects leading organizations with qualified suppliers through their SaaS platform. The Zuora Systems Manager will manage and enhance billing and revenue platforms, ensuring accurate modeling of billing rules and leading a team to improve operational efficiency and customer experience.
Enterprise SoftwareLogisticsSupply Chain Management
Responsibilities
Serve as the functional manager of the Zuora platform, ensuring billing and revenue rules, pricing logic, and subscription behavior are accurately modeled
This position will have two or more direct reports, responsible for supporting billing operations, exception handling, and process execution across client and supplier accounts
Provide day-to-day support and root-cause leadership on complex billing issues, coordinating cross-functional teams to drive resolution
Manage configuration of Zuora product catalog, rate plan charges, and discount structures
Define business requirements and architectural direction for Zuora Workflows, automation, and integrations
Partner with IT engineers to ensure solutions are scalable, auditable, and aligned with future-state billing strategy
Validate functional requirements, perform UAT, and ensure successful deployment
Identify opportunities to replace manual processes with system-driven workflows, including exceptions handling, invoicing logic, and data synchronization
Monitor automation coverage and drive continuous improvement based on volume trends and error patterns
Represent Billing in requirements gathering, sprint grooming, and prioritization discussions
Act as liaison between Billing, Accounting, IT, FP&A, BI, and Product teams to align processes across Q2C
Oversee the planning, execution, and delivery of billing system projects including new product launches, process improvements, pricing model changes, and system upgrades
Provide subject-matter expertise on subscription behavior for new product launches, pricing models, and regional expansions
Partner with BI to translate complex billing logic into enterprise reporting (Snowflake/Power BI), reducing reliance on ad hoc reporting
Ensure data definitions and calculations remain consistent and well-documented across teams
Create internal training materials, process documentation, and billing logic playbooks to document institutional knowledge and streamline onboarding of new team members
Coach billing team members and stakeholders on system capabilities, constraints, and best practices by identifying training needs and facilitating learning opportunities related to billing operations, revenue, Zuora, and automation best practices
Proactively recommend enhancements that improve billing accuracy, reduce leakage, support revenue recognition, and reduce operational friction
Lead periodic reviews of industry best practices in subscription billing automation and propose roadmap updates
Lead, mentor, and develop a team of billing analysts fostering a culture of collaboration, accountability, and continuous improvement
Oversee team workload allocation ensuring effective prioritization and timely completion of deliverables
Qualification
Required
Bachelor's degree in Finance, Accounting, Information Systems, Computer Science, or a related field
6 years of experience in subscription billing operations, system administration, or related functional operations
Strong understanding of Q2C lifecycle, product catalogs, and billing logic
Demonstrated ability to partner effectively with technical engineering teams
Preferred
4 years of hands-on experience with Zuora Billing preferred; Zuora Revenue experience preferred
Working knowledge of subscription concepts (MRR, proration, upgrades/downgrades, revenue share, tiering)
Experience designing and operationalizing workflow automation patterns
Familiarity with data reporting tools (SQL, Snowflake) preferred
Benefits
Health, dental and vision insurance
401(k)
PTO
Company
Avetta
Avetta is a software company that offers a cloud-based platform for commercial marketplaces and supply chain risk management.
501-1000 employees
H1B Sponsorship
Avetta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2022 (3)
2021 (4)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$35MKey Investors
Welsh Carson Anderson & StoweNorwest
2024-04-02Acquired
2019-02-14Private Equity
2018-03-21Private Equity
Leadership Team
Gretchen Eischen
Chief Market Officer
Recent News
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2025-12-20
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